Customer Service Manager, Trade Finance

4 months ago


Toronto, Canada ICICI Bank Canada Full time

ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank’s consolidated total assets stood at US$182.8 billion as at December 31, 2019.

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

We provide a stimulating and rewarding environment with significant opportunity for personal growth, competitive salary and benefits package.

To support the Trade finance Business Team by coordinating with the clients and operations team to improve client experience, General banking and commercial banking transactions executed seamlessly and to discharge any other duties as assigned by the Reporting Manager from time to time.
- Area of Responsibilities_

Engage with clients and internal stakeholders to ensure smooth and timely processing for all Trade Finance and CCBG requirements, including:
1. Issuance of LCs, amendments, SBLC’s & Bank Guarantees.

2. Export LCs and underlying documents

3. Export and import collection documents.

4. LC confirmation, negotiation and discounting.

Provide quick & efficient customer service to trade clients and maintain excellent relationships by timely acting on various client requirements

Coordinating with the client and operations teams (in India and Canada) team for Query resolution with respect to any trade transaction or account opening.

Preliminary check of all type of documents submitted by the client for trade finance transactions, general banking transactions, Trade CIF opening and Account Opening etc.

Follow up with other teams such as Compliance, Risk, FIG, IFIG, TFOG, COPS etc. to ensure timely processing of transactions. Adhere to processes as per Bank’s PAC Notes.

Diarize/delegate follow up tasks; follow through effectively and escalate timely, maintain repository of action items for the day and execute the same efficiently.

Identify cross sell opportunities with existing clients and share with RMs.

Support CCBG and Trade Finance RM’s with transaction Banking activities

Other duties as assigned by the reporting manager from time to time.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



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