Receptionist, Hotel

1 week ago

Ottawa, Canada Swiss Hotel Full time

Education: No degree, certificate or diploma
- Experience: Experience an asset
**Work setting**:

- Hospitality industry
- Urban area
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Internet
**Work conditions and physical capabilities**:

- Attention to detail
- Standing for extended periods
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Work Term: Seasonal
- Work Language: Bilingual
- Hours: 30 to 40 hours per week

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