Customer Service Manager
3 months ago
**Customer Service Manager**
CASL Surface Technologies is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team
**The Opportunity**:
As the Customer Service Manager, you will over see the Customer Service Team that is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment you will lead a team that efficiently and effectively support customer needs within our operational framework.
**You will lead a team whose responsibilities include**:
- Communicate with customers regarding job updates/questions/reports.
- Regularly liaise with Sales, Production, Technical, Payroll, and Finance departments.
- Work closely with production teams to facilitate, troubleshoot, and expedite special requests.
- Facilitate communication and collaboration between customers and CASL operations teams
- Handle incoming RFQs and work orders.
- Oversee vendor interaction and management.
**Qualifications**:
- Proven track record leading Sales/Customer Service teams.
- Prior experience providing timely and dependable updates and solutions for customers.
- Technical training/post-secondary courses are considered would be an asset.
- Experience in mining, oil & gas, and similar industries are considered beneficial
- Excellent written and verbal communication skills.
- Strong attention to detail and quality
- Ability to manage and prioritize in a fast-paced environment.
- Ability to work effectively with people at all levels in an organization.
- Proficiency in Microsoft suite of programs (Word, PowerPoint, Excel, Outlook, Teams)
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- RRSP match
Schedule:
- Monday to Friday
Work Location: In person
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