Customer Service Manager

3 months ago


Nisku, Canada CASL Surface Technologies Corp. Full time

**Customer Service Manager**

CASL Surface Technologies is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team

**The Opportunity**:
As the Customer Service Manager, you will over see the Customer Service Team that is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment you will lead a team that efficiently and effectively support customer needs within our operational framework.

**You will lead a team whose responsibilities include**:

- Communicate with customers regarding job updates/questions/reports.
- Regularly liaise with Sales, Production, Technical, Payroll, and Finance departments.
- Work closely with production teams to facilitate, troubleshoot, and expedite special requests.
- Facilitate communication and collaboration between customers and CASL operations teams
- Handle incoming RFQs and work orders.
- Oversee vendor interaction and management.

**Qualifications**:

- Proven track record leading Sales/Customer Service teams.
- Prior experience providing timely and dependable updates and solutions for customers.
- Technical training/post-secondary courses are considered would be an asset.
- Experience in mining, oil & gas, and similar industries are considered beneficial
- Excellent written and verbal communication skills.
- Strong attention to detail and quality
- Ability to manage and prioritize in a fast-paced environment.
- Ability to work effectively with people at all levels in an organization.
- Proficiency in Microsoft suite of programs (Word, PowerPoint, Excel, Outlook, Teams)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person



  • Nisku, Alberta, Canada Coast Nisku Inn & Conference Centre Full time

    About the RoleWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Coast Nisku Inn & Conference Centre. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are maintained to the...


  • Nisku, Canada CASL Surface Technologies Corp. Full time

    **Service Advisor** CASL Surface Technologies is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team! **The Opportunity**: Reporting to the Customer Service Manager, the Service Advisor is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment...


  • Nisku, Canada Kymera International Full time

    Our CASL Surface Technologies division is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team! **The Opportunity**: Reporting to the Customer Service Manager, this role is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment you will...


  • Nisku, Canada Kymera International Full time

    Our CASL Surface Technologies division is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team! **The Opportunity**: Reporting to the Customer Service Manager, this role is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment you will...


  • Nisku, Canada Kymera International Full time

    Our CASL Surface Technologies division is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team! **The Opportunity**: Reporting to the Customer Service Manager, this role is a critical liaison between CASL’s operations team and our customers. In this fast-paced environment you will...


  • Nisku, Alberta, Canada BBE Full time

    The OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at BBE. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.ResponsibilitiesProvide timely and efficient support to...


  • Nisku, Alberta, Canada Brandt Full time

    **Job Summary**Brandt is seeking a highly organized and detail-oriented individual to fill the position of Sales Coordinator in our Nisku location. This role will be responsible for providing administrative support to the sales team, maintaining accurate records, and ensuring seamless communication with customers and internal stakeholders.**Key...


  • Nisku, Alberta, Canada Brandt Full time

    **Job Summary**Brandt is seeking a highly organized and detail-oriented individual to fill the position of Sales Coordinator in our Nisku location. This role will be responsible for providing administrative support to the sales team, maintaining accurate records, and ensuring seamless communication with customers and internal stakeholders.**Key...


  • Nisku, Alberta, Canada Prestige Auto Sales & Repairs Ltd Full time

    Job OverviewWe are seeking a dedicated Retail Sales Associate to join our team at Prestige Auto Sales & Repairs Ltd. This role involves engaging with customers and providing exceptional service while managing sales transactions.Key ResponsibilitiesUtilize computerized systems for inventory management and reordering.Deliver outstanding customer service and...


  • Nisku, Alberta, Canada A1 TRUSSES(1993) LTD Full time

    About the RoleWe are seeking a highly organized and detail-oriented Receptionist to join our team at A1 TRUSSES(1993) LTD. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation.Key ResponsibilitiesManage incoming calls and direct visitors to the appropriate...


  • Nisku, Alberta, Canada A1 TRUSSES(1993) LTD Full time

    About the RoleWe are seeking a highly organized and detail-oriented Receptionist to join our team at A1 TRUSSES(1993) LTD. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation.Key ResponsibilitiesManage incoming calls and direct visitors to the appropriate...


  • Nisku, Canada BBE Full time

    THE OPPORTUNITY BBE is actively seeking an experienced and skilled Customer Support Agent. This role is responsible for directly supporting and onboarding customers to our self-managed shipping platform called MyBBE. As a Customer Support Agent you work to ensure BBE’s core values are evident in all that you do, and you think like an expediter. You have...


  • Nisku, Alberta, Canada Nisku Petro-CanadaA&WPetro Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food Service Attendant to join our team at Nisku Petro-Canada/A&W/Petro. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesFood Preparation and ServicePrepare...


  • Nisku, Canada Ritchie Bros. Full time

    As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling...


  • Nisku, Alberta, Canada Prestige Auto Sales & Repairs Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Prestige Auto Sales & Repairs Ltd. As an Office Support Specialist, you will play a vital role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including...


  • Nisku, Canada Ritchie Bros. Full time

    As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling...


  • Nisku, Alberta, Canada Energy Safety Canada Full time

    About the Opportunity:This role is responsible for providing exceptional customer service to Energy Safety Canada's stakeholders, including students, instructors, and clients. The successful candidate will be based at our Nisku, AB office and will report to the Manager or Supervisor, Training Services.Key Responsibilities:Provide timely and effective...


  • Nisku, Alberta, Canada Energy Safety Canada Full time

    About the Opportunity:This role is responsible for providing exceptional customer service to Energy Safety Canada's stakeholders, including students, instructors, and clients. The successful candidate will be based at our Nisku, AB office and will report to the Manager or Supervisor, Training Services.Key Responsibilities:Provide timely and effective...


  • Nisku, Alberta, Canada A1 TRUSSES(1993) LTD Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at A1 TRUSSES(1993) LTD. As a key member of our front office, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to...


  • Nisku, Alberta, Canada A1 TRUSSES(1993) LTD Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at A1 TRUSSES(1993) LTD. As a key member of our front office, you will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to...