![AFD Petroleum Ltd.](https://media.trabajo.org/img/noimg.jpg)
Service Manager
2 weeks ago
JOB SUMMARY
- The Service Manager is responsible for day-to-day operations in the fabrication and repair facility as well as assisting with customer request and support. This includes accountability for all Fuel Tank construction, repair, and installations for our Fuel Tanks and Lube systems. This role is based out of our Nisku location with customer across western Canada.
ESSENTIAL FUNCTIONS
- Working with all terminals, the Edmonton shop, and dispatch group
- Maintain a safe working environment by aligning with corporate safety rules and regulations and ensuring a culture of safety.
- Manage people functions including staffing, hiring, performance, training and development of tank technicians and future leaders.
- Provides day to day direction to tank technicians on prioritization of tasks and activities based on customer orders.
- Assist with administration and facility management.
- Liaise with Customers, Sales and internal teams as required on service issues, opportunities and complaints in a professional manner
- Foster a culture that values accountability and excellent customer service, through both effective coaching and leading by example.
- Assist field supervisor with issues in the field.
- Contractor responsibility, including scheduling, compliance, orientations, safety, and supervision.
- Handle customer inquiries.
- Perform quality control checks on completed work.
- Keep up-to-date with industry trends and advancements
- Assist in the conception, design and fabrication of new equipment or processes.
- Conduct Toolbox meetings every morning.
- Other related duties as required or assigned.
- OTHER KEY SKILLS (or product knowledge)
- Strong leadership abilities to effectively manage a team
- Be mechanically inclined
- Professional written and verbal communication skills
- Eye for detail and can adapt as the situation arises, and assist in multiple completing tasks
- EXPEREINCE
- 5+ years’ experience managing teams in a service, repair or manufacturing facility
- Transportation industry knowledge and experience an asset
- Must have a valid driver’s license and clean driver’s abstract
- EDUCATION
- High School Diploma or GED required
- Post-secondary education preferred
SUPERVISORY RESPONSIBILITY
- Shop Staff, Third-party contractors
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