Team Lead, Community Space

3 weeks ago

Edmonton, Canada Boyle Street Community Services Full time

**JOB TITLE**:Community Space Team Lead

**REPORTS TO**: Drop-In Manager

**HOURLY WAGE**:$24/hour

**HOURS**:Monday-Friday 8:00am-4:30pm

**JOB ID**:20-013BSCS

**Contract Length**: September 30, 2023

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

**Job Purpose**:
To assist the Drop-In Manager, Intake Team, and Drop-In team with the daily operations of the Community Space, community engagement, and encouraging clients to participate on a voluntary level in a way that fosters improved social, physical and mental health. Provide clients with access to information, support and connections to services within Boyle Street Community Services and external agencies.

The Community Space Support Workers will engage with the community outside the Centre Mon-Fri, implementing programming for daily engagement, and liaising with internal Boyle Street departments and making service referrals to external partners.

**KEY AREAS OF RESPONSIBILITIES**:

- Assisting the Drop-In Manager, Program Coordinator and Volunteer Liaison in the daily operations of the Community Spaces, including set up, beverage and meal service, encouraging and supporting volunteers, delivering scheduled program activities, and end of day clean up.
- Oversee staff scheduling, time approvals, and addressing staff issues and concerns
- Handle and sort donations and ensure that the Community Clothing Closet is kept clean and organized.
- Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
- Offer access to information, support and connections to services within Boyle Street and external agencies.
- De-escalate tense inter-personal and group situations.
- Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
- Greet community members and leads the effort to develop a warm, friendly and inviting environment through community engagement, identifying and addressing their immediate needs, and supporting them through referrals.

**Qualifications**:
**Education**: Minimum 6 months experience working with vulnerable populations. Management experience is considered an asset.

**Skills, Abilities and Attitudes**:

- Understand the challenges and stresses facing people who live in poverty
- Treat people with respect and in a sensitive manner
- Knows how to problem-solve with people who face emotional and psychological challenges
- Able to handle multiple demands at the same time; exceptionally well organized
- Listens well, has a calm demeanor and knows how to solve practical problems
- Possess robust mental health and a commitment to self-care
- Good working knowledge of Microsoft Office (Word and Excel in particular)

**Experience and other requirements***:

- Experience working with Indigenous people and individuals from diverse cultures
- Background in community development, social work, occupational therapy or other related field.
- Current First Aid
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street's COVID-19 policy, all new hires are required to be fully vaccinated as defined by Alberta Health Services. Proof of full vaccination by means of immunization records from AHS, letter from a physician, or other health care provider is required.

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