Case Manager

4 weeks ago

Edmonton, Canada Bissell Centre Full time

**ABOUT US**:
Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

**THE ROLE**:
This position requires successful working relationships with participants that support their ability to reach their goals.

This position will influence and celebrate positive outcomes with participants and will work with the Community Space front line staff and Bissell Programs to mitigate problems and obstacles that threaten to undermine participants’ wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with community supports.

The Case Manager will have a strong understanding of resources available for underhoused peoples in the city of Edmonton.

**WHAT YOU BRING TO THE ROLE**:
**Program Delivery**
- Develop individual care plans for Community Space participants.
- Provide ongoing supportive case management
- Perform intakes and discharges on ETO
- Initiate and complete ongoing needs assessments, referrals, and advocacy
- Complete comprehensive psychosocial assessments as required
- Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance related to their mental health and substance abuse concerns.
- Develop and deliver group programming with the intention to strengthen daily living skills and reduce isolation and loneliness.
- Work with case management and front-line staff to see that participants care goals are being met
- Co-ordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.
- In collaboration with Case Management Coordinator and Community Space Team, identify and utilize outreach stabilization activities that include assisting participants in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services
- In collaboration with Case Management Coordinator, identify the opportunities for creating community partnerships to provide group programming in areas such as health and service connections
- Update and maintain information on partner programs/agencies
- Participate in ongoing learning and training opportunities as identified on a yearly performance review
- Attend case conferences and interagency meetings in the community
- Facilitate referrals for the participants to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)
- Participate in case management meetings
- Provide emotional and psychological support when needed
- Occasional transportation and warm hand off participants to medical, wellness and recovery appointments
- Update and maintain current participants information on ETO and other data management systems
- Interact with participants in a non-judgmental way, using de-escalation and rapport building techniques
- Provide necessary support in crises and emergencies
- Participate in team efforts to maintain a healthy physical environment for all participants
- Any other tasks assigned by the Case Management Coordinator

**General and Administrative**
- Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.
- Provide latest program information and updated statistics as required.
- Maintain and submit accurate mileage and expense logs for reimbursement.
- Participate in probationary and annual performance reviews.
- Attend scheduled staff, supervision, and Care Team meetings
- Complete WCB forms as required

**QUALIFICATIONS**:
**Education and Experience**

**Knowledge, Skills and Abilities**
- Strong written and verbal communication and interpersonal skills.
- Solution focused with good time management, strong organizational, problem-solving and advocacy skills.
- Good working knowledge of Microsoft Word and Excel programs.
- Familiar with issues of poverty, homelessness, and Edmonton’s urban core.
- Familiar working with high-risk populations and understand Indigenous cultures, history, and current issues.
- Demonstrated ability to provide individual and group support programming and services; as well as workshop development and facilitation.

**Conditions of Work**
- Operation of personal vehicle with required insurance
- Evening work may be required
- Participation in organizational wide Community Safety Walks in the area of Biss

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