Recreation Assistant Outdoor Programs

4 weeks ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49890**

The Community and Recreation Facilities Branch is looking for a dynamic, energetic, professional who loves to work outdoors.

Reporting to the Program Coordinator, Outdoor Adventure Experiences, the Program Assistant represents the City of Edmonton and all Outdoor Adventure programs including day camps, providing support to the Outdoor Adventure coordinators, by ensuring the delivery of high quality programs, customer service and equipment maintenance all year round.

The Program Assistant supports staff accountability through the supervision, open communication, guidance/ coaching and demonstrates appropriate documentation and protocol measures. As well as an Instructor, supports the delivery of a minimum of 5 programs per week.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, this position:

- Works outdoors all year round to provide and support Outdoor Adventure Programs : Drop-in, Individual registered and or School/group bookings
- Maintains equipment inventory, determines when to order replacements and supports coordinators with new equipment purchases as required
- Is familiar with and maintains all equipment that has broken down by appropriately fixing them, i.e. bikes, Kicksleds etc. and ensures equipment for Outdoor Adventure programs are safe, and in good working order, and that Instructors are well versed in the safe use of equipment
- Delivers and unloads equipment regularly for programs that take place year round, using City of Edmonton vehicles including trailers
Assists in the creation and implementation of drop-in (no fee associated) and registered (revenue generated) programming, in collaboration with team members
- Establishes and sets program expectations with staff, as well as provides mentorship, coaching and Instruction
- Responds to customer comments and inquiries, providing excellent customer service and mentoring frontline staff to do the same as well as identifies service delivery or customer service issues and provides suggestions on corrective actions to supervisor and follows through or follows up as necessary
- Ensures that service levels are being met: staffing levels, service delivery, spaces and booking locations as needed for programs
- Formally evaluates Outdoor Adventure programs: Program and staff evaluation
- Ensures that program staff are up to date with safety policies, procedures and required certifications and ensures the appropriate documentation of all safety activities are captured
- Responsible for assisting in the interviewing, hiring, and training of all new staff as well as the collection/submission of weekly timesheets
- Assist with market research, program stats, program set up, and creation of program posters
- Perform other related duties as required

**Qualifications**:

- Completion of a minimum of one year of a Degree/Diploma in recreation/physical activity/Recreation Administration or related diploma or degree program
- One (1) year of experience working with/leading outdoor recreational programs. 3 years of experience is preferred or an asset
- Ability to demonstrate strong leadership and mentorship skills
- Must be able to workout outside all year round
- Experience with Customer Service
- Knowledge of program equipment : Bikes, canoes, skis, snowshoes etc.
- Excellent interpersonal and verbal communication skills
- Demonstrated ability to communicate effectively both verbally and written with patrons
- Computer proficiency including experience with Google Suite (Gmail, Docs, Sheets)
- Valid Alberta Class 5 driver’s license is required. Obtaining and maintaining a City Driver’s permit (Permit B and/or C) may be required - can be attained once hired
- Standard First Aid and CPR Level C (CPR & First Aid/ AED) is required
- Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture

**Asset**:

- Paddle Canada certification
- Certification in bicycle mechanics
- Experience with RAMS/Intelli database

**_ Up to 1 permanent full-time position available_**

**Hours of Work**: 40 hours per week. Some evening and weekend work is required.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service

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