Intake & Case Aide - Temporary Full Time

5 days ago


Waterloo, Canada Region of Waterloo Full time

Provides customer service and administrative support to clients, the public, other staff, and third parties as it relates to relevant legislation.

**Knowledge, Skills & Abilities Required**:

- Knowledge and skill in administrative procedures and customer service, acquired through a Grade 12 education plus 3 years of related experience (or equivalent combination of education and experience).
- Knowledge of and ability to follow corporate policies and procedures, and legislation (e.g., social assistance, privacy and freedom of information).
- General knowledge of other social service, employment, and community service agencies to refer clients.
- Organizational skills to prioritize work and meet deadlines.
- Communication skills to provide assistance and information (including to clients who are in-crisis); maintain composure and patience with difficult clients; collaborate in an integrated service environment; and participate as an effective team member.
- Ability to complete forms, records, and standard letters accurately and per instructions. Ability to enter data and write concise notes in databases.
- Computer skills with ability to use software such as Microsoft Office, a document management system, scheduling systems, and provincial/other databases.
- Ability to support and demonstrate the Region’s values.


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