Intake & Case Aide

7 months ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Description of Duties**:
Provides customer service and administrative support to clients, the public, other staff, and third parties as it relates to relevant legislation.

**Duties/Responsibilities**:

- Schedules client appointments and sends reminders. Creates and edits staff schedules based on set criteria. Receives daily attendance information from management, prepares coverage report, and reassigns appointments as required. Books interpreters. Maintains program inboxes (electronic or physical). Takes messages and forwards urgent requests.
- Provides customer service to clients. Collects/copies/uploads client information used for determining eligibility and forwards as needed.
- Prepares files and initiates/responds to/completes file transfer requests.
- Collects, enters data, searches and distributes information in provincial and municipal databases per procedures and as assigned, in support of case management.
- Provides administrative support for staff (e.g., reports, agendas, spreadsheets; minutes, correspondence; orders forms; mail; office supplies; service of office equipment; replacement T5s; and third party database requests).
- Maintains tracking sheets (e.g., food vouchers, bus tickets, phone list, attendance, contacts, caseloads) and administrative procedures (e.g., case aide manual).
- Backs up other administrative staff as assigned.
- Calculates repayments for social assistance for processing by others. Distributes bus tickets and food vouchers. Orders office supplies and forms. Prints and cancels cheques, as requested by caseworkers/Finance.
- Receives and responds to questions, schedules interviews, provides public information, and assists clients. Has contact with staff at medical and dental offices, community agencies, pharmacies, vendors and retail stores to authorize payment for service to clients and confirm eligibility. Receives and directs inquiries from other social service agencies and the Ministry. Receives and redirects calls from Police, legal and political offices, and the media. Has contact with the Registrar General, Canada Revenue Agency, multicultural centres.
- Participates to promote program initiatives as requested (e.g., events, meetings).
- Receives information from the public and enters to Provincial database that may have impact to client eligibility (e.g., fraud complaint).
- Performs related duties, as assigned.

**Knowledge, Skills & Abilities**:

- Knowledge and skill in administrative procedures and customer service, acquired through a Grade 12 education plus 3 years of related experience (or equivalent combination of education and experience).
- Knowledge of and ability to follow corporate policies and procedures, and legislation (e.g., social assistance, privacy and freedom of information).
- General knowledge of other social service, employment, and community service agencies to refer clients.
- Organizational skills to prioritize work and meet deadlines.
- Communication skills to provide assistance and information (including to clients who are in-crisis); maintain composure and patience with difficult clients; collaborate in an integrated service environment; and participate as an effective team member.
- Ability to complete forms, records, and standard letters accurately and per instructions. Ability to enter data and write concise notes in databases.
- Computer skills with ability to use software such as Microsoft Office, a document management system, scheduling systems, and provincial/other databases.
- Ability to support and demonstrate the Region’s values.

**Additional Information**:
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate

  • Intensive Case Manager

    1 month ago

    Waterloo, Canada Stonehenge Therapeutic Community Full time

    **About the Role**: As an integral part of the Supportive Addiction and Mental Health Housing team, the Intensive Case Manger will support clients though a partnership between Stonehenge Therapeutic Community, Thresholds and the County of Wellington. The Intensive Case Manager will work with individuals living in transitional housing at the 65 Delhi site...

  • Intake Specialist

    4 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** Using an anti-racist, anti-oppressive, trauma-informed and affirming approach, the Intake Specialist conducts structured risk assessment, triage, and screening for all people (e.g., students, staff, faculty, police, parents) who present to Campus Wellness seeking mental health support for themselves or for someone else. This...

  • Intake Specialist

    2 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Using an anti-racist, anti-oppressive, trauma-informed and affirming approach, the Intake Specialist conducts structured risk assessment, triage, and screening for all people (e.g., students, staff, faculty, police, parents) who present to Campus Wellness seeking mental health support for themselves or for someone else. This position underpins the...

  • Intake & Case Aide - Temporary Full Time

    4 days ago

    Waterloo, Canada Region of Waterloo Full time

    Provides customer service and administrative support to clients, the public, other staff, and third parties as it relates to relevant legislation. **Knowledge, Skills & Abilities Required**: - Knowledge and skill in administrative procedures and customer service, acquired through a Grade 12 education plus 3 years of related experience (or equivalent...

  • [Manager of Counseling Services]

    4 weeks ago

    Waterloo, Ontario, Canada University of Waterloo Full time

    Job Title:Job Title: Manager, Counselling ServicesAbout the Role:We are seeking a highly skilled and experienced Manager, Counselling Services to join our team at the University of Waterloo. The successful candidate will provide leadership and management to our multidisciplinary team of counselors, case managers, and nurses, ensuring that our students...

  • On-site Eap Clinical Counsellor

    7 months ago

    Waterloo, Canada Workplace Options Full time

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Onsite Eap Counselor

    7 months ago

    Waterloo, Canada Workplace Options Full time

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Supervisor, University Avenue

    7 months ago

    Waterloo, Canada SHIP Full time

    Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional Program.The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans...

  • Investigation Support Analyst

    2 weeks ago

    Waterloo, Canada Manulife Full time

    **Position Responsibilities**: - **Administrative Management and Support**:Manage the claims intake functions for the Medical and Dental Investigations Department, log reports into case management systems, and support investigators and analysts with administrative tasks as required. - **Investigation and Audit Support**:Demonstrate initiative in managing...

  • Medical Office Assistant

    1 month ago

    Waterloo, Canada Stonehenge Therapeutic Community Full time

    Stonehenge Therapeutic Community is a client centered not-for-profit in the Guelph area, providing specialized support services for clients with addictions challenges. - "We believe that every individual has the capacity to grow and contribute to society"_ **About the Role**: The Safer Supply Program is a harm reduction approach to addressing the overdose...

  • Specialized Care Social Worker

    7 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Specialized Care Social worker (SCSW)) is accountable to the Associate Director, Health Services. This position offers case management services to students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at-risk and high needs students, students facing crises, life traumas, and other...

  • Team Lead

    7 months ago

    Waterloo, Canada CarePartners Full time

    Who We Are: CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes,...

  • Allied Health Team Coordinator- Team Lead

    1 month ago

    Waterloo, Canada CarePartners Full time

    Who We Are: CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing...

  • Onsite Eap Counselor

    7 months ago

    Waterloo, Canada Workplace Options Full time

    **Onsite EAP Counselor** **Who we are**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted...

  • Addiction Support Specialist

    3 weeks ago

    Waterloo, Ontario, Canada Stonehenge Therapeutic Community Full time

    Stonehenge Therapeutic Community is a leading provider of residential and community-based treatment services for individuals struggling with addiction and concurrent mental health issues.We are seeking an experienced Addiction Support Coordinator to join our team in the Waterloo-Wellington region. This is a full-time contract opportunity, approximately 6...

  • Insurance Representative, Uw

    1 month ago

    Waterloo, Canada Definity Financial Corporation Full time

    Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so...

  • Commercial Intake Administrator

    2 weeks ago

    Waterloo, Canada Definity Financial Corporation Full time

    Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so...

  • Insurance Representative New

    7 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7429 Category : Personal Insurance Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $42,400 - $78,100 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family...

  • Administrator, Ci Intake

    7 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7425 Category : Commercial Insurance Brand : Definity Regular/Temporary : Temporary Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $33,200 - $57,400 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family...

  • Administrative Coordinator, Cmhrt and Clinical Area

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Provides administrative support for the CMHRT Director and the Director of Clinical Teaching (DCT). The incumbent facilitates the day-to-day operation of the Centre for Mental Health Research and Treatment (CMHRT) and the Psychology Clinical Area. **Responsibilities**: Administrative Support: CMHRT - Intake and Reception - Open and close CMHRT,...