Intake Coordinator

6 months ago

Waterloo, Canada CBI Health Full time

**Intake Coordinator
- Waterloo or London**

**2 Full-Time Positions - 12 Month Contract**

This entry level Intake Coordinator role is primarily responsible for ensuring accurate information is in the scheduling system to ensure accurate client service delivery in a professional, confidential, proactive, safe and efficient solution based manner. The Intake Coordinator works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis. **T**his position is a temporary contract which may be extended or become permanent based on business needs.**

**As an Intake Coordinator, you will**:

- Monitor and ensure timely processing of incoming client service requests, and requests for changes or updates to client services within contractual obligations
- Perform preliminary review of referrals for available, suitable staff, in consultation with service coordinators
- Liaise with customer referral sources as required to ensure customer expectations are met
- Responsible for the integrity of information in Alayacare which would involve data entry, updating client information, schedules and visits.
- Generate and provide reports to Coordinators regarding service terminations and re-starts. Provide relief in Validation team as required
- Know and adhere to the formal and informal departmental goals, standards and policies and procedures
- Enter sensitive data and maintain the confidentiality of source documents in a secure area.
- Act as back up to the client care coordinator.
- Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work

**To take on the role of Intake Coordinator, you must**:

- Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred
- **Be able to work a full time Monday to Friday 8:30am to 4:30pm work schedule in office**:

- Proficiency in Microsoft Office suite
- High level of Data entry
- Have customer service experience
- Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities
- Possess medical knowledge and/or a medical background and scheduling coordination experience will be considered an asset

**Physical Requirements**:

- Sitting in a normal seated position for extended periods of time Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
- Communication skills using the spoken word Ability to see within normal parameters Ability to hear within normal range

When you join our team as an Intake Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

**Join us at CBI Health - Because your care matters**
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

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