Team Lead, Customer Logistics

3 weeks ago

Markham, Canada Johnson & Johnson Full time

Johnson & Johnson Med Tech Canada is recruiting for a Team Lead of Customer Logistics. This position will be located in Markham, Ontario and follow a Hybrid work schedule.

**Johnson and Johnson Med Tech**

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible.

For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopaedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized. Our focus areas include surgery, orthopaedics and interventional solutions.

**Role Summary**:
The Team Lead, Customer Logistics MedTech will manage daily operations of the Customer Logistics team and acts as a key interface between the customer and the business. This individual leads a sub team of the Customer Logistics MedTech department and is responsible for people leadership, performance management and talent development.

Through the development of team priorities in alignment with organizational strategy and business customer requirements, this individual will be responsible for delivering against critical metrics and for achievement of team goals and objectives. The Team Lead will partner cross-functionally to drive efficiency and process/system improvements that will improve the customer experience and deliver cost savings and value.

**Major Responsibilities**:
**1. Daily Operations**
- Establish goals and priorities for team in line with service level agreements and organizational strategy
- Achieve business results for key performance indicators and other organizational objectives
- Develop and monitor resourcing strategy to support daily operations
- Manage all Sales Order Management processes and communications in compliance with business policies, SOPs, and SOX regulations
- Identify, monitor, and resolve customer complaints
- Develop and maintain relationships with key internal and external stakeholders including Sales & Marketing, Supply Planning, and key customers

**2. People Leadership & Development**
- Build and drive goals and objectives for the team and individual team members
- Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model
- Provide mentoring, feedback and developmental assignments to team members

**3. Process & Projects**
- Identify, assess, and communicate process improvement opportunities to Customer Logistics leadership team
- Lead projects and initiatives that will improve the customer experience, generate cost savings, drive efficiencies
- Effectively lead change within the team as projects and process improvements are implemented

**4. Metrics & Reporting**
- Monitor and report key performance metrics and results; create and implement action plans to address performance gaps
- Identify and implement reporting to track and measure progress against team goals and process/cost improvement projects

**Qualifications**:
**Job Knowledge Requirements**:
**Required knowledge and experience**
- A minimum of 5 years of experience in a related field e.g., Supply Chain, Logistics, Customer Service, Healthcare
- Prior experience in people leadership is an asset (formal or informal)
- A Bachelor’s Degree is required
- Strong analytical skills and an ability to use data to drive recommendation and decisions
- Experience, training, or certification in Six Sigma, Process Excellence or Lean is an asset

**Core competency requirements**:

- Develops and delivers effective presentations and communications
- Instills accountability and responsibility in team members to deliver against goals and objectives
- Partners cross functionally and demonstrates the ability to influence effectively
- Uses feedback and insights to drive the search for solutions on the customer’s behalf
- Champion’s talent and proactively addresses any performance gaps or issues

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through innovative programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

  • Logistics Coordinator

    6 days ago

    Markham, Canada Contour Logistics Full time

    **Contour Logistics**: We are a logistics company specializing in all modes of transportation, offering service both domestically and internationally. We work with a wide network of carriers to provide a complete transportation service experience, with real time communication, for our customers. We are currently seeking a highly organized individual with...

  • Client Program Team Lead

    7 days ago

    Markham, Canada Bluum Full time

    Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven BY a single mission - to improve learning...

  • Logistics Account Manager

    3 days ago

    Markham, Canada Signify Full time

    Markham, Canada Category Supply Chain Management Posted Date 02/17/2024 Job Id 347665 We’re looking for a **Logistics Account Manager** to join our **Distribution Team** in **Markham, On** Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that...

  • Bilingual Customer Logistics Representative

    5 days ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson Med Tech Services Inc a member of the Johnson & Johnson Family of Companies is recruiting for a **Customer Logistics Representative **! This position will be located in Markham, Ontario and follow a Hybrid work schedule. This is a full time 12 month contract position. - Johnson and Johnson Medical Device Companies _ - The Johnson & Johnson...

  • Logistics Coordinator

    7 days ago

    Markham, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • Intermediate Logistics Co-ordinator

    7 days ago

    Markham, Canada TRI-LINK WORLDWIDE LOGISTICS Full time

    **Responsibilities**: - Manage daily shipment reports in an organized manner - Coordinate with Clients and Freight Forwarders, Local Delivery companies - Required Knowledge / Skills / Experience 1-1 years experience in a similar Freight Forwarder/Shipping line work environment - Ciffa Professional License is an asset - Ability to work with and effectively...

  • Technical Team Lead

    5 days ago

    Markham, Canada Hightech Solutions Full time

    Are you a tech-savvy individual with a thrill of solving complex problems? If you have a burning entrepreneurial spirit and if you want to bring leading technology to our Canadian business, then we want to hear from you! We are seeking a full-time Technical Team Lead to join our team! You will be tasked with resolving customer questions and offer solutions...

  • Vice President, Logistics

    2 weeks ago

    Markham, Canada Sofina Foods Full time

    About us Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s,...

  • Vice President, Logistics

    2 weeks ago

    Markham, Canada Sofina Foods Full time

    About us Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s,...

  • Vice President, Logistics

    4 weeks ago

    Markham, Canada Sofina Foods Inc Full time

    Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna,...

  • Vice President, Logistics

    4 weeks ago

    Markham, Canada Sofina Foods Inc Full time

    Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna,...

  • Vice President, Logistics

    4 weeks ago

    Markham, Canada Sofina Foods Inc Full time

    Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna,...

  • Vice President, Logistics

    2 weeks ago

    Markham, Canada Sofina Foods Full time

    About us Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s,...

  • Logistics Analyst

    7 days ago

    Markham, Canada Tesla Full time

    What to Expect - Tesla Toronto Automation is seeking a Logistics Analyst to be part of a world class team. This energetic, skilled, cost-conscious, collaborative individual will be responsible for managing different types of shipments based on stakeholders’ requirements. What You’ll Do - Prioritize and collaborate with internal stakeholders on daily...

  • Logistics Coordinator

    5 days ago

    Markham, Canada Maple Supply Chain Management Inc. Full time

    Maple Supply Chain Management Inc. is a professional logistic, supply chain and warehousing company. We are looking for a motivated, honest, and hardworking individual with an energetic spirit who can bring value to the team. We offer competitive salaries and learning & development opportunities. **Responsibilities**: - Perform data entry duties into the...

  • Logistic Specialist

    3 weeks ago

    Markham, Canada Asus Computer International Full time

    Essential Duties and Responsibilities: - Understand transportation and industry market conditions throughout North America; seasonal vs. non-seasonal and communicate with the entire team issues that could impact operations as a whole. - Monitoring all inbound and outbound activities for 3PL warehouse - understanding of the trucking industry and knowledge of...

  • Actuarial Team Lead

    3 weeks ago

    Markham, Canada Workday Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.As a Team Lead on the Street Pricing team, you will be leading rate initiatives to drive profitable growth for a $4B Personal Insurance business. You will get the opportunity to use data to...

  • Actuarial Team Lead

    3 weeks ago

    Markham, Canada Workday Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.As a Team Lead on the Street Pricing team, you will be leading rate initiatives to drive profitable growth for a $4B Personal Insurance business. You will get the opportunity to use data to...

  • Team Lead

    2 weeks ago

    Markham, Canada JobCart Inc Full time

    You must in Ontario to apply.JobCart Inc is seeking a talented and motivated individual to join our team as a Team Lead. This position is open to Chinese-speaking candidates only. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our Chinese-speaking clients to provide exceptional...

  • Team Lead

    3 weeks ago

    Markham, Canada JobCart Inc Full time

    You must in Ontario to apply.JobCart Inc is seeking a talented and motivated individual to join our team as a Team Lead. This position is open to Chinese-speaking candidates only. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our Chinese-speaking clients to provide exceptional...