Remote- Bilingual Customer Support/helpdesk
3 weeks ago
Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It
What We Need & What You'll Do (Responsibilities):
- Must be fluent in French and English in both written and verbal communications
- Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
- Solve Customer Billing, Hardware and Software problems
- Proactively communicate the benefits of diagnosing and resolving issues
- Contribute to knowledge systems to enhance solutions provided to customers
- Can Execute processes unique to Major Account Customers to ensure Service Level Agreements are met
- Provide feedback on Policies and Procedures to continuously improve Customer experience
- Maintain product & software knowledge
- Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
- Represent to Customers & Partners in a Friendly, Professional and Ethical manner.
Who You Are (Qualifications):
- Customer Service support experience is an asset
- Technical support experience is an asset
- Friendly & Able to communicate effectively - listening, written & verbal
- Ability to deliver results independently and as a part of a team
- Critical thinking and decision making
- Ability to multitask effectively with attention to detail
- Prior ‘support center’ experience not required
- High level of achievement and self-motivation.
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