Customer Support Analyst

3 weeks ago

Mississauga, Canada Risk Control Technologies Full time
Salary:

Supporting our customers is paramount to our success at Risk Control Technologies Inc. Focusing on customer satisfaction and retention, a successful candidate will be joining our Support Team that offers unparalleled support to all customers by maintaining or exceeding service levels.


Key Responsibilities:

  • Manages a fast-paced queue of support inquiries and requests via our helpdesk or by phone
  • Provide timely and accurate Level 1 and occasional level 2 Support to our clients, responding to Support requests via email/phone and our ticketing system
  • Providing clear and detailed investigation notes, steps to reproduce, findings and next steps for items that need to move to level 2 or development
  • Coordinate with peers to triage, categorize, and prioritize Support requests
  • Acquires, maintains and applies detailed knowledge of RCT's cloud-based and mobile-based systems
  • Maintain a consistent number of open/closed tickets and customer satisfaction score
  • Works closely with clients and internal teams to resolve customer related requests including but not limited to investigative work, data manipulation, data clean-up, or other related tasks.


Qualifications
Skills & Work Traits:

  • Strong attention to detail, highly organized, ability to multi-task
  • Comfortable interacting with clients over telephone, email, and web conference
  • Experience with helpdesk tools (Zen Desk, JIRA etc.)
  • Must have an ability to communicate technical concepts to non-technical people in a clear and concise manner
  • Outstanding interpersonal skills
  • Excellent English communication skills (written and verbal), multilingualism an asset
  • Strong problem solving and analytic skills
  • Strong computer skills including MS Office
  • Results driven with a proven ability to project a positive attitude
  • Basic SQL knowledge is required to write and execute simple queries


Education & Experience:

  • Minimum of 2 years experience in a application support role is required
  • Understanding of database languages (SQL, T-SQL) Microsoft SQL is preferred
  • Knowledge of object-oriented design principles is preferred
  • Understanding of web-based application architectures is preferred
  • Technical certificates are an asset is preferred


Other Requirements:

Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification


Company Overview:

Risk Control Technologies is an established, insurtech leader delivering robust loss control solutions to the world's leading insurance companies. With over 125 customers in North America, RCT continues to expand its market presence and establish itself as the market leader in its space. RCT is a growing company that will be doubling in size over the next few years. This is a unique opportunity for a strong candidate to join the team of an established company with a great culture, exciting environment, with an excellent trajectory. We offer a comprehensive group health and benefits plan, education reimbursement and other excellent perks. RCT operates a hybrid model that prioritizes employee flexibility and as well as bringing teams together for meaningful, value adding activities.

  • Customer Care Lead

    4 weeks ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Support Analyst

    4 weeks ago

    Mississauga, Canada Third Octet Full time

    Third Octet Inc. Support Analyst Mississauga, Ontario, Canada **Department**: Services **Reports To**:Services Manager **Role Summary** At Third Octet, Service Desk Analyst represents the technical front-line between us and our customers. Your focus will be on our Managed Services offering, including monitoring, continuity, and cloud service...

  • Customer Care Demand Planner

    2 days ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Functional Area**: Supply Chain **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: April/4/2024 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • IT Support Analyst

    1 month ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    1 month ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • IT Support Analyst

    1 month ago

    Mississauga, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • Customer Support Analyst

    3 weeks ago

    Mississauga, Ontario, Canada Risk Control Technologies Full time

    Salary: Supporting our customers is paramount to our success at Risk Control Technologies Inc. Focusing on customer satisfaction and retention, a successful candidate will be joining our Support Team that offers unparalleled support to all customers by maintaining or exceeding service levels.Key Responsibilities: Manages a fast-paced queue of support...

  • Customer Finance Analyst

    1 week ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Customs Compliance Analyst

    2 weeks ago

    Mississauga, Canada Kuehne + Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Compliance Analyst

    2 weeks ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve as the...

  • Customs Compliance Analyst

    2 weeks ago

    Mississauga, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada. You will serve...

  • Customs Compliance Analyst

    1 week ago

    Mississauga, Canada Kuehne+Nagel Full time

    JOB DESCRIPTION Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch is looking for a new Compliance Analyst to join our Customs team. Your Role As a Customs Compliance Analyst, your goal is to provide exceptional support to our business units across Canada....

  • (Remote) Support Analyst

    5 days ago

    Mississauga, Canada Harris Computer Full time

    Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your focus will be on the intriguing realm of...

  • Customer Finance Analyst

    4 days ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Customer Finance Analyst

    4 days ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Customer Finance Analyst

    4 days ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Customer Finance Analyst

    5 days ago

    Mississauga, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Support Analyst

    4 days ago

    Mississauga, Canada Third Octet Full time

    At Third Octet, the Service Desk Analyst represents the technical front line between us and our customers. Your focus will be on our Managed Services offering, including monitoring, continuity, and cloud service management. Using your problem-solving skills and ability to connect with people, you will help users overcome obstacles to getting work done. -...

  • IT Support Analyst

    1 month ago

    Mississauga, ON, Canada Balanced Full time

    We are seeking a highly skilled IT Support Analyst to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work...

  • Production Support Analyst

    1 month ago

    Mississauga, Canada CB Canada Full time

    Production Support Analyst On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst. Production Support Analyst – Job Description The Application Support Senior Analyst provides technical and business support for users of Applications This includes providing quick resolutions to app issues, driving...