Community Support Representative

3 weeks ago

Mississauga ON, Canada Panasonic Canada Inc. Full time

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Panasonic Canada Inc. supports a hybrid work model. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.
Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.
Bilingual Order Desk Representative:
Maintains and monitors account credit/debit charges relating to customer accounts in accordance with established policies and procedures. Prepares all associated documentation including special pricing, delivery arrangements and other order processing details. Processes purchase orders based on order requirements, works with Vendors in support of delivery requirements. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff. Please note this is a full-time opportunity.
Processes orders received via phone, email, ZNET and EDI and maintains appropriate back up and files.
Ensures appropriate customer order data relating to account information, item/quantities, distribution methods, payment modes and other delivery terms is entered to SAP. Prepares purchase orders in SAP according to sales order requirements, special pricing and sends to local vendors. Prepares master data load sheets, info records and source lists for procured products.
Works with factory and local vendor to maintain special pricing and customer delivery requirements. Considers local supplier delivery schedules to schedule inventory procurement. Prepares associated reports, and analysis as required. Works closely with Product Managers to ensure models are current and inventory is at satisfactory levels purchasing according to safety stock requirements as detailed.
Investigates any customer invoicing problems relating to pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, freight claims. Corrects any discrepancies in accordance with PCI pricing policies and procedures. Maintains and monitors account credit/debit charges relating to customer accounts in accordance with established policies and procedures. Enters pertinent account adjustments, including explanation of credit/debit request to facilitate approval by accounting. These duties may include, responding to, or forwarding incoming calls, receiving, entering, and confirming orders. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff. Supports internal account managers with enquiries by providing current and detailed customer information. Sources customer information details relating to account status, distribution status and any other sales related issues. High school graduation with 1-year related work experience.
Working knowledge of Microsoft Office. Microsoft Excel and SAP ECC order experience would be an asset.
Excellent problem-solving skills to resolve customer complaints and identify potential solutions from an existing list of alternatives.
Requires knowledge of products, software, and accessories to assist customers with order placement.
Bilingualism is an asset.
Diversity, Equity, and Inclusion at Panasonic Canada Inc.
In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. AODA Policy
job applicants with disabilities as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

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