Contract Amendment Administrator

5 months ago

Burlington, Canada DLL Full time

**Contract Amendment Administrator**
As a Contract Amendment Administrator, you can expect to work collaboratively with a team of about 4 colleagues on generating, distributing, and auditing existing portfolio retail transactions adjustments and lien security requests. You will be ensuring that all lease and loan security documentation is accurately completed, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.

**Day to Day**
This position is responsible for supporting the Portfolio Services Department in administrative responsibilities. This position requires customer contact.
- Receive requests for name changes, establish the type of transaction required including but not limited to, full/partial contract assignments or assumptions, addition or removal of co-debtor, name changes
- Submit and liaise with credit department for adjudication decision - communicate declines, any clarification or additional needs to support request, prepare appropriate documentation for execution
- Inform customer of insurance requirements and liaise with Insurance Department to ensure insurance is
- Maintain organized records with regular follow-ups for outstanding requirements
- Once the executed documents are received, audit the documents, prepare the appropriate paperwork to effect the system changes and send the original documents for imaging
- Liaise with Legal Department to ensure PPSA registration is amended to reflect change in debtor
- Meet established service level standards to respond to incoming customer requests
- Receive requests for PPSA waiver responses; perform appropriate debtor and asset searches within various systems. Coordinate verifications with other departments in order to provide the appropriate response
- Hold other departments (credit/legal) accountable to their service level commitments to ensure the customers are being serviced in a timely fashion
- Liaise with risk and legal to find the optimal solutions for meeting the customer’s needs
- Key PPSA lien discharges and support issue end of term release documentation/letters
- Receive and manages related to non-financial changes: start date changes, asset exchange documentation, end of term refinancing documentation, change of control
- Receive and manage requested related to financial changes: flat cancellation, credit & rebills, frequency changes, restructures
- Review cheque inquiries and submit proper forms to have fee created and applied
- Work with Sales on Dealer portfolio transfer requests and prepare the appropriate agreement & paperwork to reflect the change in Dealer in the system.
- Ensure that the team goals are met including turnaround time, advise management if it is in jeopardy
- Participate in department and cross-functional initiatives
- Other duties (general office) as required

**“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”**

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Check this link to an overview of all benefits in your region.

**Essentials**
- Post-Secondary education a requirement
- Bilingual (French) an asset
- Having worked in an Operations function with leasing or financing industry experience considered an asset
- Proficient in MS - Word & Excel and Outlook
- Strong attention to detail and excellent keying data entry skills
- Excellent planning & organizational skills
- Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
- Solid team player with the ability to work in a very demanding, fast-paced environment
- Must be self-directed, decisive and goal oriented
- Comfortable working independently in an empowered work environment with established goals/expected results and limited step-by-step direction.
- Excellent problem-solving skills along with logical thinking
- Excellent verbal and written communication skills
- Effective interpersonal & relationship building skills
- Must be able to manage through difficult customer interactions and provide exceptional customer service.
- Ability to embrace and champion change
- Capable of driving growth capacity by continuously looking for better ways to improve processes

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other prio

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