Customer Service Assistant

5 months ago


Surrey, Canada International Water-Guard Industries Inc. Full time

**Job Summary**

A key representative for customer inquiries. Respond to orders, general customer inquiries, repair or warranty questions, customer complaints and prioritize repairs. Project a professional company image through phone interaction and performance.

**Roles and Responsibilities**
- Ensure customer satisfaction and provide professional customer support
- Communicate and coordinate with colleagues as necessary
- Issue Return Authorization numbers to customers and preparing documentation for arrival, repair and shipment of aircraft products
- Prepare and send estimates to customers, receive and process purchase orders
- Prepare and issue pick lists and work orders for Production and Maintenance
- Close all work orders upon completing and prepare all shipping documentation
- Maintain accurate records and quality assurance documentation
- Other general administrative duties and tasks that may be assigned

**Minimum Requirements**
- Strong customer service and organizational skills
- A desire to promptly respond to customer needs
- Must be able to multi-task and be detail oriented
- Ability to work independently, coordinate several activities and meet deadlines
- Ability to handle occasional high-pressure situations and prioritize key daily initiatives
- Strong computer skills in Excel, Word, Power Point, Access, Outlook etc.

**Benefits**
- Competitive salary
- Comprehensive benefits package including health, dental, and vision coverage
- Retirement savings plan with employer matching
- Paid time off and holidays
- Compressed work-week (9/80 schedule)
- Professional development and training opportunities
- Dynamic and collaborative work environment

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- English not required

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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