Customer Service Advisor

5 months ago

Surrey, Canada CC Equipment Ltd Full time

Local Compact Construction and Tree Care dealer looking for an Customer Service Advisor to join our team. We are looking for an energetic individual to assist in promoting and growing our service department in the Lower Mainland area.

**Essential Duties and Responsibilities**

**Asks customers to explain specific problems**
Takes detailed notes about symptoms based on customer testimony.
**Enters customer information into system database.**
Advises customer on necessary repairs and maintenance.
**Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.**
Draws up work order.
**Assigns service to specific technician.**
Provides cost estimates to customers.
**Answers questions posed by customers.**
Maintains electronic and/or paper records of completed service work.
**Explains the work completed by technicians and makes suggestion for future maintenance.**
Provides billing statements and explains billing details **Processes payments Input and manage warranty claims**

**Required Knowledge, Skills and Abilities**

**Exhibits strong customer service skills.**
Demonstrates solid organizational abilities.
**Possesses knowledge of proper safety precautions in the service area.**
Demonstrates strong leadership skills.
**Pays close attention to detail.**
Possesses basic computer skills.
**Maintains calm and patient demeanor with frustrated or confused customers.**
Works well with a team of technicians.

**Education and Experience**
**Previous experience in the automotive or equipment industry preferred but will train the right individual**
Must hold valid driver’s license.

**Work Environment**
**Times will be spent at the front end of the service area assisting customers.**
Time will also be spent in the shop overseeing repairs.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

  • Automotive Service Advisor

    5 months ago

    Surrey, Canada Dale's Auto Service Full time

    **Service Advisor Position Opportunity** Are you in search of a dynamic, collaborative work environment that values growth and ambition? Do you feel like your career has hit a plateau with no room for advancement? If you're eager to expand your skills and strive for excellence, look no further. Our company values individuals who are motivated, dedicated,...

  • Customer Service Advisor

    4 weeks ago

    Surrey, Canada M Group Services Full time

    About The Role Delivering what we  promise Morrison Water Services are looking to recruit Customer Service Advisors based out of our Langley office. As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily...

  • Automotive Service Advisor

    5 months ago

    Surrey, Canada OK TIRE & AUTO SERVICE Full time

    **About us** OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, professional, and our goal is to one stop automotive repair shop for the community. **About us** OK TIRE & AUTO SERVICE is a small business in Surrey, BC V3W 2M1. We are professional, agile, creative, and our goal is to be one stop automotive repair...

  • Service Advisor

    3 months ago

    Surrey, Canada Ocean Park Ford Sales Ltd. Full time

    Ocean Park Ford in South Surrey is looking for an experienced service advisor to join our team! Come join our fun, fast paced team and only work a 4 day work week! Responsibilities include: - Managing and writing repair orders - Providing high level customer service, ensuring customer expectations are set and met appropriately - Explain and sell service...

  • Service Advisor

    5 months ago

    Surrey, Canada Murray Hyundai White Rock Full time

    **Job description** Job Title: Service Advisor Company: White Rock Hyundai Location: White Rock, British Columbia, Canada Are you passionate about delivering exceptional customer service? White Rock Hyundai, one of the leading Hyundai dealerships in the area, is seeking a dynamic and customer-focused Service Advisor to join our team. If you have a...

  • Service - Advisor

    5 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    Jim Pattison Volkswagen Surrey has great career opportunity for you as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service - Advisor

    6 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    5 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volvo Cars Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Auto Group as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Service Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service - Advisor

    7 months ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...

  • Service Advisor

    5 months ago

    Surrey, Canada Williams Machinery Full time

    **Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    5 months ago

    Surrey, Canada Williams Machinery Full time

    **Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    2 weeks ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    4 weeks ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    2 months ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    5 months ago

    Surrey, Canada First Truck Centre Full time

    Position: Service Advisor Position Type: Full time Location: Surrey, BC Work schedule: Monday - Friday, 8:30am - 5:00pm **Position Overview** With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow...