Customer Service Assistant

2 months ago


Surrey, Canada The UPS Store 382 Full time

**About us**

The UPS Store 382 is a small business in Cloverdale, BC V3S 1K4. We are supportive and social.

Our work environment includes:

- Regular social events
- Casual work attire

**Company description**

The UPS Store Canada for printing, shipping, mailbox rentals and small business needs.

**Job description**

We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing shipping and packing duties and more.

**Responsibilities**:

- Handle customer inquiries and complaints
- Record all transactions in the sales system and efficiently manage all monetary transactions
- Determine the shipping price using the appropriate software
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Pack items delivered for shipment according to the procedures
- Offer a professional appearance at all times
- Follow up and assist clients in claim requests
- Sort mail and packages
- Perform any other reasonable duties requested by the employer

Qualifications:

- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Knowledge of accounting, marketing and human resources
- Skills in graphic design a asset
- Printing knowledge an asset

**Job Types**: Part-time, Temporary, Monday-Friday only

**Salary**: $15.65-$18.65 per hour depending on skills

COVID-19 considerations:
All customers and employees are required to wear a mask and sanitation procedures are in place.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $16.75-$19.65 per hour

**Benefits**:

- Casual dress

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Surrey, BC V3S 1K4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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