Contract Program Coordinator, Settlement, Lgbtq+

2 months ago

Toronto, Canada The Neighbourhood Group Full time

**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**
- JOB OPPORTUNITY Job# TNG2023-142
- **POSITION TITLE**:_Contract Program Coordinator, Settlement, LGBTQ+ Newcomers

**DEPARTMENT**:Newcomer Services **STATUS**:Contract Full-Time, non-bargaining unit

**# HRS / WEEK**:35 **CONTRACT DATES**:ASAP until May 1st 2024 or the return of the incumbent

**REPORT TO**:Senior Manager, Newcomer Services **HOURLY RATE**:$29.53

**GENERAL DESCRIPTION**:The Coordinator, LGBTQ+ Settlement Services, is responsible for developing and maintaining a settlement program, including resource coordination, decision making and problem solving, addressing the needs of LGBTQ+ newcomer immigrants and refugees. The position will develop new resources as they meet the settlement/social needs of LGBTQ+ immigrants and refugees and adjust the service model to the populations’ needs.
This position will plan and implement outreach to LGBTQ+ immigrant and refugee groups and will work with potential partner agencies in social and health services sector. The Coordinator will supervise one full-time settlement staff, attend to the program delivery, and represent Newcomer Services on committees and forums internally and externally.

**MAJOR DUTIES**:

- Plan, implement and evaluate targeted settlement and education strategies and activities related to settlement of

LGBTQ+ newcomers and refugees, including outreach, partnership coordination, workshops, support groups, drop
- ins, needs assessment and individualized settlement plans, counselling, emergency material support, information displays and community development.
- Develop community connections and partnership initiatives in response to community and program needs working collaboratively with identified partners and support efforts to acquire revenue for current and future initiatives.
- Recruit, train, coach, mentor, supervise and evaluate program staff including peers and placement students.
- Plan and schedule program activities and events.
- Ensure quality, cultural appropriateness, and confidentiality of services and activities.
- Ensure compliance with program regulations and funders requirements.
- Responsible for developing and maintaining referral protocols, statistical and reporting forms, confidentiality forms, client handouts on issues of relevance.
- Provide information, referrals, brief support and case management to individuals and families.
- Assist in the promotion of the program in the community through activities such as media liaison, presentations at conferences/workshops and networking.
- Evaluate and amend program related outreach and educational initiatives.
- Research and create workshop curricula and facilitate/co-facilitate training sessions
- Prepare written evaluations, proposals and reports as assigned.
- Keep up-to-date on immigration legislation, community resources and issues affecting immigrants and refugees, and adjust the program accordingly.
- Develop and maintain accurate program records and statistics, including electronic client databases (e.g. iCARE, OCMS) and prepare required reports.

**REQUIREMENTS & QUALIFICATIONS**:

- BA., BSW and 4 years of experience in supervision of staff and coordination of services, including those for LGBTQ+ newcomer community, or the equivalent combination of education and experience.
- Knowledge of community resources in areas of settlement as it relates for the needs of LGBTQ+ newcomers and refugees.
- Excellent communication and interpersonal skills - as a frontline worker, supervisor, workshop facilitator, chair of meetings and partnership negotiator.
- Ability to work in multicultural organization supporting multi-disciplinary, multi-agency partnerships.
- Understanding newcomer needs including those of multi-risk immigrants and refugees. Recent experience working with LGBTQ+ newcomers and refugees and marginalized communities is an asset.
- Knowledge of and experience in trauma-informed, client-centred and community development approaches. Familiarity with adult education principles is an asset.
- Self-motivated, well organized and able to work under pressure while planning and meeting objectives.

**Salary**: $29.53 per hour

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- supervision of staff and coordination of service: 4 years (preferred)

Work Location: In person

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