Program Worker, Library Settlement Partnership

3 weeks ago

Toronto, Canada CultureLink Settlement and Community Services Full time

**Job posting, External**

**Job title: Program Worker, Library Settlement Partnership (Ukrainian Speaking)**

**Classification: A, Short Term Project Worker**

**Compensation: $28.10 - $29.82 per hour**

**Hours: 28 hours per week**

**Start / End Date: 2 April 2024 - March 31, 2025**

**Reports to: Manager, Program & Services**

**Posting Date: March 08, 2024**

**Reference Number: CLU-2024-09**

**Deadline to apply: March 14, 2024**

CultureLink is a settlement and community organization with 35 years’ experience in developing and delivering services to meet the needs of diverse communities. **CultureLink works within an anti-oppression framework and is committed to equity. This is a bargaining unit position.**

**Job Summary**:
The Library Settlement Partnership Program Worker works out of Toronto Public Library branches to assist newcomer families and youth with their settlement needs and integration process. As part of the library settlement partnership, the worker provides needs assessment, referrals and follow-up support to clients, and information and orientation sessions to individuals and groups that help newcomers overcome settlement barriers and help the Toronto library system attract newcomers into the library system. The Program Worker plans, carries out and reports on program activities, with a particular focus on the needs of recently arrived Ukrainian refugees.

In-person work at one or more libraries will be required, depending on public health conditions. The Program Worker must also be proficient with technology and online tools (for example Zoom, Google Meets), and able to support clients to participate in virtual programs using technology and online tools. Some work on Saturdays and on weekday evenings will be required.

Maintaining positive relationships with library administration and support staff and CultureLink colleagues is essential to program success. All agency staff are also expected to support each other and to collaborate on agency-wide events.

**Duties**
- Complete registration of clients and verify their data and particulars to uphold data integrity and validation
- Provide individual needs assessment and appropriate referrals during client intake process
- Assist clients to sort out options and develop tailored incremental settlement plans of action while providing necessary support and assistance to advance client settlement goals.
- Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services.
- Follow up and meet with clients to assess their progress, give support and discuss any difficulties or problems.
- Work in collaboration, maintain communication, prepare schedules and outreach duties with (respective manager) and Librarians in order to ensure necessary support to all clients as required.
- Prepare promotional material and publicize events through flyers and social media for programs to have enhanced visibility within the community.
- Create partnerships with community stakeholders as appropriate
- Maintain program statistics. Appropriate and timely input of client details and service details into the OCMS database to report across parameters a strict adherence to ensure deliverables are met
- Plan, and deliver group workshops and other group activities.
- Other duties as assigned.

**Required Work Capacities**
- Physical demands: sitting at a desk for computer work (50% of the workday) and meetings; lifting (files, laptop, and program supplies up to 5 kg); working in an open office
- Non-physical demands: travel between worksites; occasional deadlines; variety of tasks
- Social/emotional demands: teamwork; relationship/network-building; exposure to emotional situations; working closely with the public, with clients and with colleagues
- Cognitive/mental demands: attention to detail; self-supervision/autonomy; multitasking; organizational ability/time management, adaptability, sound judgement, effective written communication

**Qualifications**
- Post-secondary program or degree in a field relevant to human services, or a combination of equivalent experience and education
- Three years of community work experience
- Strong oral and written communication skills in English
- Satisfactory Vulnerable Sector Screening within the past six months
- Facility using digital outreach tools and social media (i.e., Instagram, Facebook, Twitter)
- Competency in Word, Excel, Outlook, and Internet
- Must be authorize to work in Canada
- Fluency in Ukrainian a must

**Salary**: $28.10-$29.82 per hour

Expected hours: 28 per week

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2024-03-14

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