Group Lead, Manuals

7 months ago

Toronto, Canada Thales Full time

Location: Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Prepare Operations and Maintenance (O&M) manuals for company products and prepare/present technical training courses. Provide technical support to Customer Service when required. As a Project Lead, oversee multiple projects, the O&M training team cost and schedule, and daily interfaces to Project Manager/Engineering/Customer. Coach and supervise Technical Writers/Trainers, delegate and coordinate tasks, monitor and report on progress of activities; participate in planning, scheduling, prioritizing activities, preparing cost estimates and budgets. Chair group meetings to identify progress/issues/actions and approve ECNs/CRs for group members.

Key Accountabilities:

- Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log.
- Prepare, review, update and sign-off Work Package Agreement (WPA) for Projects.
- Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team.
- Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer.
- Support Bids and Proposals group inputs.
- Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labor needs.
- Perform Training Needs Analysis (TNA).
- Work collaboratively with other training contributors to ensure content completeness and consistency.
- Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction.
- Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development.
- Track assigned projects and provide/update regular reports on project status to Training Manager and key stakeholders.
- For projects with outsourced deliverables: Be single point of contact with vendor staff, coach and direct vendor staff, review outputs and review progress reports/estimates.
- Supervise, coach, motivate and develop the skills of the Training and Technical Writing staff, paying particular attention to the importance of safety.
- Interact with customers, trainers and other stakeholders to achieve customer satisfaction. Outline acceptance criteria against requirements. Review and improve training content periodically.
- Ensure Standards, procedures/practices and controls are followed.
- Conduct the weekly meetings with the Operations/Maintenance team, review work activity, questions and deliverables, escalate issues with shortage of work, blocking issues preventing completion of work excessive workload for the team members to the Training Manager.
- Review all CRs for the Operations/Maintenance team and ensure they are all analyzed and progressed according to deadlines.
- Provide input and evaluations to the Manager on employee’s performance.
- Perform other job-related duties as assigned.

Key Requirements:

- 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training.
- Technical training experience with complex systems and solutions.
- Proven didactic skills, knowledge and teaching methods.
- Ability to analyze and interpret hardware/software/system specifications and documentation.
- Excellent command of written and spoken English.
- Superior Customer service and presentation skills.
- Ability to ascertain the skills and competency of staff assigned.
- Excellent communication and interpersonal skills.
- Strong organizational skills and highly detailed oriented.

Preferred Qualifications:

- Diploma in Electronics/Technology or equivalent experience.
- Certification in Adult Learning Principles and Project Management would be an asset.
- Project management experience and/or delivery complex bids and proposals.

LI-SV1

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