Housekeeping Supervisor

3 weeks ago

Burlington, Canada Courtyard by Marriott Burlington Full time

**Job Summary**

NEW Courtyard By Marriott located at 1110 Burloak Drive, Burlington, Ontario is now looking for Housekeeping Supervisor position to join our team. The newest hotel to the Burlington/Oakville region features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre, and on-site Bistro Restaurant & Lounge.

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their guestroom and think ‘wow, this looks wonderful’.

To deliver a great guest experience, the Housekeeping Supervisor will be supervising the activities of the Housekeeping Department. He or she will also act as Housekeeping Manager in absence of Director of Rooms and on assigned weekday shifts, holidays and weekends. Your warm personality, work ethics and excellent customer service skills will reflect how our guests perceive the hotel.

If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard By Marriott.

**Responsibilities**
- Inspect all assigned areas to ensure furnishing, guest rooms/suites, laundry facility, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
- Inspect storage rooms, and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
- Assist Director of Rooms in developing and implementing systems for inspecting and managing the quality of Housekeeping and Laundry Services and to ensure timelines and efficiency of services
- Submit daily inspection and progress reports to Director of Rooms
- Responsible for the training of new staff
- Report all repairs to maintenance
- Check and maintain adequate level of supplies and material and request replenishment of supplies as required
- Report any misconduct to the Director of Rooms
- Work with Front Desk and Maintenance Departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy
- Ensure adherence to Hotel policy regarding security of bedrooms and keys
- Assist Housekeeping and Laundry Associates and Houseperson in the daily checking of bedrooms and designated staff areas, laundry areas and public areas maintaining standards by Hotel policy
- Ensure the safe storage issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS)
- Ensure the correct handling of lost guest property in accordance with Hotel procedures
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Assist with team member orientation and training within the department as required by Hotel policy
- Attend meetings as requested and contribute new ideas to the overall success of the operation
- Host morning briefings in absence of Director of Rooms
- Maintain standards of punctuality, uniform presentation and personal hygiene as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and Guest care by Hotel policy
- Be familiar with appropriate action to be taken in the event of an emergency
- Monitor Health, Safety & Security standards within the department including training and compliance
- Ensuring all guest comments and complaints are acted upon in accordance with Hotel policy
- Carry out jobs as required within the department to reduce workload or meet deadlines
- Assist the Director of Rooms with maintaining par inventory levels and conducting monthly inventory checks
- Help to prepare work schedules to ensure all jobs are covered in assigned areas
- Schedule special projects, including seasonal cleaning of all guestrooms
- Ensure purchasing and labour remains within budget constraints
- Any other tasks as designated by the Director of Rooms
- May perform Room Attendant, Laundry Attendant or Houseperson duties when required by business demands

**Required Skills**:

- Minimum two (2) year experience in housekeeping department of a focused service or full-service hotel preferred or one (1) year as a Supervisor strongly preferred
- Proven cleaning ability with full attention to details
- Approachable, pleasant, polite, fast
- Able to work various shifts, including weekends and holidays
- Must possess strong leadership skills
- Computer proficiency
- Excellent prioritization, organizational, time management and problem-solving skills
- Must be able to understand both oral and written English
- Must be legally permitted to work in Canada

**Competences**
- Communication Proficiency
- Organizational Skills
- Performance Management
- Problem Solving
- Results Driven
- Teamwork Orientation
- Technical Capacity
- Time Management
- Highly responsi

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