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Housekeeping Supervisor

3 months ago

Burlington, Ontario, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

SCOPE AND GENERAL PURPOSE


Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses.

Work with the Executive Housekeeper*/General Manager*/Operations Manager* to ensure the efficient and cost effective running of the department, achieving the standards of cleanliness and guest care as required by property and company policy.


MAIN DUTIES

1. Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

2. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

5. Respond to guest requests, concerns and problems to ensure guest satisfaction.

6. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.

7. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

8. Work with the Executive Housekeeper/General Manager/Operations Manager to achieve company standards

9. Liaise with Guest Services and Maintenance regarding "ready" rooms ensuring guest requirements are met in accordance with company policy.

10. Ensure the correct handling of guest laundry, staff uniforms and lost and found in accordance with Property and company standards.

11. Carry out daily checking of bedrooms/public areas and designated staff areas maintaining property standards

12. Ensure the safe storage, issue and effective use of cleaning materials and equipment as laid down by the manufacturers and company standards.

13. Competent in the running of the laundry and ensure the cost-effective use of linen and assist with inventories as requested.

14. Ensure proper completion of housekeeping forms/reports in line with property and company policy.

15. Assist in planning/checking of deep cleaning duties as required by company policy.

16. Comply with attendance rules and be available to work on a regular basis.

17. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

**Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co
- workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.**
SUPERVISOR RESPONSIBILITIES

  • To take responsibility for the department in the absence of the Department Manager achieving standards of operation and guest care as required by company policy.
  • To carry out any reasonable request.
  • To be competent in the scheduling of staff and forecasting of revenue and expenses and achieve effective cost controls as required by company policy.
  • To assist in hiring, orientation, training, appraisal and discipline of staff following procedures laid down by company policy.
  • To assist in maintaining hygiene, health and safety in the department together with proper action in the event of emergency, as required by law and by company policy.
  • Todemonstrate commitment to guestcare and achieve professional handling of complaints following procedures laid down by company policy.
  • To ensure full completion of all duties relating to the shift in accordance with department and company policy.
  • To achieve effective communication by briefing/debriefing staff, assisting at department meetings and maintaining positive communication with other departments.
  • To generate team commitment to achievement of the company, property and department Mission Statements.
  • To contribute ideas to assist in welfare and motivation of department staff.
  • To prioritize and assign duties, or where applicable, carry out the duties of a staff member or provide assistance as necessary to achieve required standards, productivity and guest care.
  • To carry out month end/year end duties as assigned, achieving standards required by company policy.
  • To ensure compliance with company and house rules.
  • To ensure ad