Director of Housekeeping

1 month ago

Burlington, Canada The Pearle Hotel & Spa, Autograph Collection Full time

The Director of Housekeeping an essential role in the daily flow of hotel operations; keeping the entire property clean and orderly. Responsible for overseeing the entire housekeeping team, the individual in this leadership position has an incredible work ethic and impeccable standards. Leads by providing a consistent example of excellent service and ensures that all cleaning efforts are completed efficiently, with a great attention to detail and guest satisfaction. This individual actively participates in inventory management, supply budgeting and the development of housekeeping systems and procedures. In collaboration with other members of the Pearle Hotel management team, the Director of Housekeeping sources, retains and develops new talent.

**Duties & Responsibilities**
- Maintain positive relationships within the team unit as well as with those outside of it, work together with others toward the common goal of success across the property
- Exhibit a positive optimism and upbeat personality toward fellow management, operations team members, vendors, professionals, business partners & guests
- Act as a mentor to all housekeeping staff: embody a great service culture and create a high level of standards and excellence.
- Work directly with management and housekeeping staff to ensure overall team organization, development, and the achievement of property goals
- Oversee the entire recruitment process for new housekeeping staff
- from job postings to reference checks to on-boarding
- Provide departmental orientation for new housekeeping staff and assist in creating training schedules/programs
- Contribute feedback to and conduct housekeeping evaluations/performance reviews
- Act as direct supervisor for all housekeeping staff; create schedule, handle any disciplinary action, coach and develop team members
- Cultivate partnerships with other departments
- Manage day-to-day housekeeping operations, daily decision-making, scheduling, and planning, all the while upholding standards, product quality and cleanliness.
- Adapt a hands-on approach to the daily operation covering cleaning duties with the team as and when required.
- When requested assists Hotel Manager to create the annual housekeeping budgets; performing regular checks to ensure the department is on track to meet targets.
- Assist in the selection of suppliers of housekeeping items and accurately maintain a detailed inventory of all products.
- Monitor labor costs and ensure housekeeping staff are working efficiently and effectively, always keeping guest levels in mind when scheduling.
- Ensures the daily laundry operation is following process and procedures.
- Ensuring a daily morning walk of the property with the Hotel Manager or senior manager on duty
- Ensure daily room inspection and follow up with housekeeping leadership
- Follow correct procedure for building maintenance and upkeep, liaise with other departments to ensure systems, equipment and infrastructure is in good working order and properly maintained.
- Maintain a Lost and Found procedure and secure area for storing articles; communicate with guests who claim items.
- Manage and implement control systems to protect The Pearle Hotel’s assets as well as those of guests.
- Ensure Health and Safety regulations are followed closely and that all staff are trained in the use of cleaning products/procedures.
- Demonstrate a commitment to further develop skills and knowledge and take initiative toward accomplishing personal and professional development goals.
- Graciously adapt schedule, when necessary, work beyond regular hours when called for and must be available to work evenings and weekends.

**Skills, Abilities & Attributes**
- Thrives in a fast-paced environment and excels under pressure.
- Demonstrated ability to supervise, schedule, and motivate their team.
- Continually strives to train and develop their team.
- Comprehensive understanding of daily operations and working within a budget for inventory and labour.
- Comfortable maintaining purchasing, receiving, and budgeting.
- Establishes and maintains open, collaborative relationships with employees.
- Strong organizational skills and demonstrated ability to multitask and prioritize tasks.
- Effectively manage time and prioritize tasks to ensure organizational efficiency

**Education & Experience**
- 3-5 years as a Housekeeping Manager in luxury environments
- Minimum of 5 years of hotel rooms division managerial experience within a luxury full-service hotel
- Experience in 5 star Forbes ratings preferred
- Experience with Marriott systems is an asset (Opera, GXP, Mobile Services)
- O.S.S.D.
- WHMIS Certification

**Working Conditions**
- Work environment - Work is primarily indoors
- Physical Effort - Capable of standing, and walking for extended period of time
- Shifts - Ability to maintain a flexible schedule to meet the business needs, including evenings, weekend, and holidays.

Pearle Hospitality offers numerous employment be

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