Retail Manager/supervisor

2 weeks ago

Victoria, Canada Mel Lingerie Full time

**Job description**

Inspired by the fine lingerie shops in Europe, here at Mel Lingerie we provide a unique luxury experience for our clients. We separate ourselves by our full-service approach. Staff are thoroughly trained to provide the highest caliber of attentive and informative service.

We are seeking dedicated staff to join our little family and help us all grow into our full potential. With us, the respect and appreciation are always mutual to create a great work culture. This position is perfect for anyone with retail experience looking to take their career to that next specialty level while still participating in a relaxed and welcoming work environment.

What we are looking for:
We need a full-time store manager for the store but to start we want to start off as a Supervisor turned Manager.

Job Title: Supervisor/Manager

Expectations:

- Exceptional customer service skills with the ability to build rapport with customers.
- Strong time management abilities to prioritize tasks effectively.
- Good communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- hold yourself to a higher standard and dress the part, expected business casual dress code
- learn and fully master how to fit a bra properly on all body types
- maintain an atmosphere of body positivity through language and attitude
- detailed stock knowledge to be able to fully meet clients wishes and provide well informed suggestions
- able to maintain conversation while still allowing clients and staff to feel heard and prioritizing their comfort
- making sure the store tasks are kept up with and standards are being maintained to keep the store looking its best at all times and product is properly organized and clean
- understand our unique style of service, communicate that to clients, and maintain the standard

**Duties**:

- Greet and assist customers in a friendly and professional manner
- Motivate and collaborate with team members to achieve sales goals.
- Maintain the full-service atmosphere by ensuring customers understand how to shop in the store
- Maintain a clean and organized sales floor and staff area
- Assisting with events
- Making sure quality in products is up to store standard
- Making sure the store quality service is being maintained for customers
- Dealing with customer issues
- checking product to make sure it is organized and clean
- Provide product knowledge and recommendations to customers
- Process customer transactions accurately and efficiently, with a full understanding of the POS system and its functions
- Assist with inventory management and restocking
- Handle customer inquiries and resolve any issues or complaints by reporting to the floor manager
- Collaborate with team members to achieve sales goals
- Stay up-to-date on product features, promotions, and sales events

Qualifications:

- Exceptional customer service skills with the ability to build rapport with customers
- Extensive retail experience is preferred but passion can be just as valuable if you're eager to learn
- Excellent organizational skills to maintain a tidy sales floor and full stock
- Strong time management abilities to prioritize tasks effectively
- Good communication skills, both verbal and written
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic math skills for cash handling and transactions

At our company, we value our employees and offer competitive benefits, including:

- Comprehensive health benefits
- Flexible work schedule
- Employee discounts
- Opportunities for career growth and advancement within the company

We prioritize staff happiness as we believe it contributes to the positive energy of the store, when we help each other succeed we help the store succeed.

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.50 per hour

Expected hours: 33.5 per week

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care
- Wellness program

Shift:

- Day shift and some evenings when needed

Work days:

- Thursday - Monday
- Every Weekend
- Holidays
- Evenings as needed

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 33.5 per week

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Holidays
- Weekends as needed

Work Location: In person

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