Retail Supervisor

1 week ago


Victoria, Canada Paladin Security Full time

Retail Supervisor - Victoria

The Retail Supervisor is responsible for overseeing the security operations at a high-profile shopping mall, administering Paladin’s program at the site, leading the security team, overseeing performance management of staff members as well as day-to-day operations including patrolling and customer service.

Pay rate: $24+ per hour.

**Essential Job Duties**:

- Responsible for the general operation of all Paladin staff on site.
- Supervising, mentoring, coaching, and training site staff.
- Following our continual disciplinary model and implementing as needed.
- Corresponding with the Site Supervisor and HR department to ensure all required information is compiled and up to date.
- Assisting the Site Supervisor with staff schedules and addressing schedule abnormalities as required.
- Maintaining team morale through effective communication and organizing team engagement.
- Patrolling the site and overseeing the success thereof for all parties.
- Assisting the Site Supervisor with ensuring all Paladin staff are providing exceptional customer service to tenants, visitors, and patrons.
- Report writing and reviewing all staff reports to provide constructive criticism.
- Tracking training and signing off to ensuring compliance of contractual obligations.
- Ensuring the completion of all required online courses.
- Collaborate with the Site Supervisor and SPM to create comprehensive site drills for the staff.
- Assisting the Site Supervisor with maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records.
- Along with the Site Supervisor, ownership of the overall success of the site both during working hours and afterhours.
- Other site related duties as required.

**Requirements**:

- Minimum 1 year of security-related experience.
- Experience in a supervisory capacity, preferably in a security or retail environment.
- Valid Security License or Basic Security Training.
- Effective interpersonal and communication skills.
- Ability to work well under pressure and with limited supervision.
- A high level of maturity and professionalism.
- Strong decision making and problem-solving skills.
- Physically able to stand, sit and/or walk for extended periods of time.
- Must be at least 19 years of age and have a High School Diploma or equivalent.
- First aid training, conflict resolution, and Advanced Security Training are considered assets.

**Application Information**:
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.



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