Pad & Payroll Specialist

2 months ago


Halifax, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Are you interested to work in an innovative area with great opportunities?**

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

**Does this sound like you?**
- Exceptional customer service focus
- Get it done mentality, flexible & adaptable to change, resiliency with ambiguity
- Strong Negotiation & Influencing Skills
- Action Oriented Problem Solver
- Collaborative Team Player
- Produce high quality deliverables on time
- Excellent verbal and written communication skills

**What you will do**:

- Manage payroll files, which includes:

- Set up the system that allows the file to run
- Schedule and coordinate running the files
- Quality-check the files
- Send the files to the client
- Answer inquiries about the files and their content
- Manage pre-authorized debit (PAD) files, which includes:

- Run queries to identify members who require pre-authorized debit (PAD)
- Build the pre-authorized debit (PAD) file that contains the members and their premiums
- Upload the pre-authorized debit (PAD) file into the treasury system
- Answer inquiries about the pre-authorized debit (PAD) transactions in the files
- Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients

**What you bring**:

- You realize that the need to continue to learn and invest in your own development is a never-ending journey.
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
- You demonstrate accountable behaviours - you take initiative, and show ownership in everything you do
- You “go with the flow” and can adapt to change, and even embrace it
- You successfully manage competing priorities like a champion
- You maintain your composure and best-self during challenging times or challenging interactions
- You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient
- You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you
- You improve morale on your team with good humour and passion for your role
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you
- You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it

**Strong Assets**:

- Knowledge and experience in the financial industry and specifically Group Benefits
- Prior experience in a payroll environment or working with payroll files

**_If you are ready to unleash your potential, it’s time to continue on your career journey with Manulife/John Hancock. _**

**Manulife is an Equal Opportunity Employer**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer


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