Room Attendant

5 months ago


Toronto, Canada Chelsea Hotel Full time

Job Summary
The Room Attendant cleans and provides supplies to guest rooms while maintaining a clean and organized work area. Adhering to Chelsea standards and following proper health and safety policies and procedures.

**_Key Result Areas_**
**_ _**
- Completely clean up to 15 guest rooms within the designated time in accordance with Company standards.
Ensure sufficient supplies are available to complete tasks required.
To communicate with Managers to report challenges or issues.
Follow all Hotel and Housekeeping policies and procedures.
Return amenity basket after shifts to B107 (amenities storage closet) and place on shelf.
Follow in all Hotel emergency procedures.
Perform other tasks as assigned by Management.

**_Business_**
**_ _**
- Report do-not-disturb rooms to the Floor Manager
Maintain guest privacy and security at all times. Be security conscious.
Do not open guestroom door for anyone.

**_Customer Satisfaction_**
**_ _**
- Being empowered and working with other departments to resolve issues and ensure total guest satisfaction. Having a Can-Do spirit.
Follow VIP procedures where applicable.
Engage quests by being welcoming and engaging.

**_Process Improvement/ Productivity_**
**_ _**
- Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS and WHMIS.
Use only chemicals and safety equipment provided by the Hotel.
Follow in-room cleanliness standards.
Follow Chelsea Housekeeping grooming policy.
Follow the instructions of managers.
Requirement
- **_Working Experience_**
**_ _**
Previous experience in Housekeeping is an asset.
- Previous experience in Customer Service also an asset.
- **_Soft Skills_**
**_ _**
Team player but also able to work independently
- Professional demeanor
- Guest service specialist
- Organizational and time management
- Detail oriented.
- **_Language_**
**_ _**
Able to read, write, speak and understand English
_grade school level_)
- **_Physical Requirements_**
**_ _**
Available to work all shifts (mornings, afternoons, evenings including weekends).
- Able to stand for long periods of time.
- Must be able to push and or pull a fully loaded jeep on carpet area (approx. 30lb force required)
- Must be able to stand for long periods, bend, stretch, reach and kneel.

- Terms of employment
Full time


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