Room Attendant

5 months ago

Toronto, Canada Kimpton Saint George Full time

**THE OPPORTUNITY**:
ROOM ATTENDANT
REPORTS TO HOUSEKEEPING MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 81 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**WHO WE ARE**:
Nestled within the vibrant Yorkville/Annex neighborhoods of Toronto, Kimpton Saint George invites you to experience the epitome of boutique luxury on Bloor Street. Immersed in the neighborhood's rich cultural tapestry, you'll encounter the bohemian spirit and elegant historical charm that coalesce in an intriguing fusion of edginess and sophistication, just waiting to be explored. This locale provides the perfect backdrop for Kimpton's signature approach to hospitality. At the Kimpton Saint George, our mission is to ignite a passion for discovering the genuine essence of Toronto.

**THE ROLE**:
The Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests.

**ACTIVITIES**:
The duties and responsibilities for the Room Attendant include, but are not limited to the following:

- Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.
- Notify guest services (front desk) team when service is complete so rooms may be sold.
- Report any room unable to be serviced within appropriate time standards to supervisor.
- Report any unsafe conditions or necessary repairs to the supervisor.
- Respond to requests from guests, supervisors or management team promptly and efficiently.
- Keep the linen cart and supplies organized and in accordance with departmental standards.
- Maintain the security of issued equipment, keys, and supplies on a daily basis.
- Report and record lost and found items to the supervisor as per protocol.
- Follow procedures for standard cleaning and self-inspecting program.
- Respond efficiently to guest requests in a friendly manner and follow up to ensure guest satisfaction.
- Maintain a professional appearance and demeanor at all times through appropriate attire and grooming.
- Abide by company policies and procedures diligently.
- This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. _
- Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching. The vast majority of the time is spent moving about the property in order to clean guestrooms, and this is usually accomplished by walking. Communication skills are necessary some of the time in order to interact with hotel guests or staff. In addition to operating a vacuum cleaner_.

**COMPETENCIES WE ARE SEEKING**:

- Previous hotel cleaning and customer service experiences are an asset.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period.
- Flexible attitude to scheduled shifts - the incumbent may need to work nights, weekends and/or holidays.
- Flexible and energetic with the ability to work under pressure.
- Literacy skills - reading, writing, and oral.
- Outstanding organizational, time management, and interpersonal skills.
- Work well independently and in a team environment with minimum supe

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