Room Attendant

5 months ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

**Work Environment**
- Guest rooms with potential for guest facing contact.

**Physical Demands**
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, kneeling and reaching.
- Ability to stand during entire shift.
- Maneuver linen carts weighing up to 140lbs.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights)
- Ten-to-twelve-hour shifts are sometimes required.

**Education and Experience**
Housekeeping experience in hotels preferred.

**Principle duties and responsibilities (Essential Functions) include**:

- Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
- Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
- Replenish chemical bottles.
- Check stocking levels of all consumables and replace when appropriate.
- Protect company assets and make sure equipment is working correctly.
- Complete accurately, and in a timely manner, any assigned paperwork.
- Report room status through hotel established system.
- Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
- Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Handle all lost and found items according to established procedures.
- Ensure overall guest satisfaction.
- Display professional appearance and demeanor at all times.
- Adhere to all housekeeping procedures and company policies.
- Attend departmental pre-shift and mandatory meetings.
- Ensure all amenities in checkout rooms are replaced and put back in order.
- Perform other duties as requested by management.

**Qualifications and Skills**
- Excellent organizational skills and attention to detail.
- Prioritization and time management skills.
- Able to maneuver linen carts weighing up to 140lbs.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure overall guest satisfaction.

**Additional Job **Information/Anticipated***

**Pay Range**

We are an organization made up of people, thoughts, and ideas - all working towards fulfilling our simple mission: _To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality_.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation, or any other basis covered under applicable law.

**Accessibility for Ontarians with Disabilities Act (AODA)**

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

**Probation Rate**:$19.80 (first 60 worked shifts)

**Full Rate**:$22.00 (after 60 worked shifts)

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
**Salaried FTE Benefits**
- Food and Beverage Discount
- RRSP Match
- Drycleaning
- Competitive Medical and dental benefits
- Competitive Extended health care coverage
- Various employee perks and benefits
- Tuition reimbursement
- Employee Assistance Program
- Competitive Short
- and Long-term disability program
- Paid vacation
- Paid sick days
- Employee discounted hotel rate
- for all Brands within the company

**Unionized FTE Benefits**
- Food and Beverage Discount
- RRSP Match
- Tool and shoe reimbursement
- Competitive Medical and dental benefits
- Compet

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