Guest Services Representative

5 months ago

Vancouver, Canada Helijet International Full time

**Overview**

As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character and the foundation for providing an outstanding customer experience. You are our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease.

**Duties and Responsibilities**

The position involves but is not limited to the following duties:

- Providing premium customer service
- Making and changing reservations
- Providing information about all Helijet products and services to guests at our terminals
- Passenger & baggage check-in
- Maintaining passenger amenities within the terminals
- Daily accounting and cash-out
- Maintaining a productive working relationship with colleagues and all other departments
- Previous Customer Service experience
- Computer experience
- The ability to work a flexible schedule
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Telephone presence and interpersonal skills
- A neat and tidy professional appearance
- The ability to work in a group setting

The following would be considered an asset to any applicant
- Knowledge of the BlueSky Booking reservation system
- Graduation from a Travel and Tourism course
- Previous airline experience

Pay: $21.00-$21.50 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift

Work Location: In person

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