Guest Services Representative and Relief Night
7 months ago
Job DescriptionJoin the Front Office team at The YWCA Hotel, Vancouver We are seeking a professional, friendly individual for a Guest Service Representative Position.
**What you’ll be doing**:
- Greet guests and visitors as they enter the hotel
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates
- Be knowledgeable about The YWCA amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports
- Other duties as required
**What you’ll need**:
- Previous Front Desk or other hospitality experience preferred
- Previous experience with Opera Cloud Management System an asset
- Strong interpersonal and problem-solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- A second language is an asset.
- A valid clear criminal record check (including working with vulnerable populations) is required.
- The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.
**What we offer**: We offer our eligible employees the following benefits as part of their total compensation package:
- Extended medical and dental benefits
- A defined benefit pension plan
- Flexible working arrangements for applicable positions
- Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
- Free staff membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
- A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
- **Pay Rate: $23.89 (GSR) - 28.21 (Night Auditor)**
**This Position is Part of the IUOE**
How to Apply
**Calvin Neal, Front Office Manager**
733 Beatty Street, Vancouver, BC, V6B 2M4
-
Guest Services Agent
2 months ago
Vancouver, Canada Holiday Inn Vancouver-Centre Full timeProud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a newly renovated 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of Guest Services Representative/Relief Night Auditor. **Job...
-
Guest Services Agent
3 days ago
Vancouver, Canada Holiday Inn Vancouver-Centre Full timeProud to be a part of the Intercontinental Hotels Group family, The Holiday Inn Vancouver Centre on 711 West Broadway is a newly renovated 197 room hotel located in the heart of Vancouver, British Columbia. We are currently recruiting for a dynamic individual to fill the position of Guest Services Representative/Relief Night Auditor. **Job...
-
Relief Night Manager
7 months ago
Vancouver, Canada Shangri-La Hotels Full timeCreate moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...
-
Guest Services Agent/relief Night Auditor
7 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...
-
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionJoin the Front Office team at The YWCA Hotel, Vancouver! We are seeking a professional, friendly individual for a Guest Service Representative Position. **Pay rate**: $22.89 - $27.18 per hour **What you’ll be doing**: - Greet guests and visitors as they enter the hotel - Complete check outs and check ins and receive payment - Create guest...
-
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description Join the Front Office team at The YWCA Hotel, Vancouver! We are seeking a professional, friendly individual for a Guest Service Representative Position. **What you’ll be doing**: - Greet guests and visitors as they enter the hotel - Complete check outs and check ins and receive payment - Create guest reservations and advise callers...
-
Relief Night Manager
3 weeks ago
Vancouver, Canada Accor HQ Full time**Relief Night Manager**: Reliable and welcoming. As Relief Night Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations on overnight and evening shifts to ensure a safe, sound and exceptional guest journey. **Our Culture & Benefits**: - An inclusive, empowering, and positive company culture where we...
-
Relief Night Manager
6 days ago
Vancouver, Canada Sutton Place Full timeFew hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...
-
Guest Services Agent/night Auditor
4 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various...
-
Relief Night Manager
7 months ago
Vancouver, Canada Century Plaza Hotel Full timeThe **Century Plaza Hotel** located in the heart of downtown Vancouver is looking for a full time **Relief Night Manager** to start immediately, on a 3 month contract. The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours (11:00pm to 7:30am), focusing on Front Office operations, night audit and hotel...
-
Front Desk and Night Relief Full Time
6 days ago
Vancouver, Canada St Regis Hotel Full timeAs a Front Desk agent, you are responsible in greeting and registering guests, providing warm and friendly service, checking guests in and out of the hotel, closing their accounts and meeting or exceeding standards. The night relief will also cover Night Auditor's days off and process all the auditor tasks during those days. Training will be provided. -...
-
Guest Experience Centre Consultant
2 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...
-
Guest Experience Centre Consultant
7 days ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...
-
Guest Service Agent
7 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Experience Centre Consultant
3 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Experience Centre Consultant for our Vancouver area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...
-
Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full timeThe Pinnacle Hotel Harbourfront is looking for our next great leader to take on the role of Night Manager. Reporting directly to the Director of Front Office, you are an incredibly well-organized, detail-oriented, and guest-focused individual who plays a critical role in the effective management of the hotel’s Front Office operations. The Assistant Front...
-
Guest Service Agent
2 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Service Agent
4 weeks ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Services Agent
7 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment. You will be responsible for attending to the day to day front of house operation, as well as when requested, conducting a nightly audit, balancing and consolidating departmental ledger accounts, and...
-
Relief Night Auditor
7 months ago
Vancouver, Canada Hotel Blu Vancouver Full timeAs a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to...