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Inside Sales Representative/customer Service
1 month ago
**About us**
Sort Production Products Ltd., is Canada’s largest SICK distributor of Industrial Automation Controls. SORT was founded in 1982, with our office based out of Mississauga, Ontario, Canada. SORT is a provier for all of your automation needs. With a large variety of safety products, barcodes, non-contact sensing devices, LED lights and automation solutions for industrial markets. We are partnered with industry leaders of innovation and technology to provide you with the best possible solutions and product offerings for all your automation needs. We pride ourselves on our world-class customer service and invite you to partner with SORT for your current and future needs.
**_Skills and Qualifications:_**
A post-secondary degree/diploma or equivalent experience
Proven understanding of fundamental sales skills and techniques
Knowledge and familiarity of the Automotive, Packaging and Pharmaceutical industry would be considered an asset
Knowledge in the Automation industry for Sensors, Encoders, Safety, Vision and Auto ID (Barcode reading and RFID) would be considered a strong asset
Excellent communication skills, both written and verbal
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Customer service focused
Ability to manage time effectively with minimum supervision
**_Specific Responsibilities:_**
Answer customer inquiries including but not limited to pricing, availability, order confirmations, back orders, expediting orders, authorizing returns and repairs both over the phone and via the pick up counter
Provide customer quotes, quote follow up calls and inputting of orders
Provide customers with expediting options
Proofreading of orders to ensure accuracy
Provide technical support including product details, cross referencing, substitutions, product specifications
Provide support to outside sales reps in regards to quotes, samples requests, delivery information
Follow up with suppliers concerning, pricing, availability, delivery, back orders, product specifications
Investigate discrepancies and provide resolutions
Shipping and receiving orders
Proactively building and maintaining customer relationships
Regular communication with Operations Manager regarding pricing, ordering, system discrepancies, and supplier concerns
Generate and review open order reports weekly
Consolidate purchase orders, to ensure shipping and customs charges are kept to a minimum
Follow company policies and procedures
Other duties and special projects as assigned
**Job Types**: Full-time, Permanent
Pay: $38,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Inside sales: 1 year (required)
Work Location: In person
