Warranty Specialist, Svc Contracts

2 months ago

Oakville, Canada Collins Aerospace Full time

**Summary**:
Collins Aerospace is looking for a **Warranty Specialist, Svc Contract & Warranty **directly responsible for managing the complete lifecycle of warranty processing from warranty claim receipt through to warranty disposition, along with campaign allocation and management, through to customer support of material. This role supports landing systems global internal and external customers. You will also be responsible for determination of liability and cost recovery from Suppliers.

**This is a remote position.**

**Responsibilities**:

- Warranty fleet retrofit campaign support and tracking. Ensure designated proprietary campaigns are supported with material issuance, repair support. Track and report monthly on campaign status.
- Management of customer requests for warranty consideration for Regional and Commercial programs.
- Manage the warranty adjudication process in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
- Review and analyze Customer Warranty repair requests/claims to ensure compliance with the contract terms and conditions and for accuracy and relevance of information provided to properly adjudicate warranty.
- Creation and release of Warranty Orders and Credit Memos.
- Liaison with the customer and explain both verbally and in writing the results of the warranty investigation.
- Assist in the negotiation with customers with regards to warranty disputes and cost approvals.
- Manage and maintain customer status reports and respond to inquiries in a timely fashion.
- Evaluate Warranty Findings Reports from supplier.
- Develop Supplier cost recovery reports based on supplier warranty period and submit for supplier chargebacks.
- Monitor and maintain warranty trends to develop effective corrective actions to ensure acceptable levels of customer satisfaction are met.
- Drive ACE methodology through identifying & leading continuous improvement initiatives (Kaizen events, DIVE’s, Benchmarking, Standard Work & other CI tools utilized during regular business).
- Lead cross-functional warranty reserve meetings while tracking key action items and ownership to drive resolution.
- Develop Key Performance Metrics (KPI) for monthly warranty performance reporting and analyze data.
- Support the establishment of Specific reserve proposal white paper processes through providing in-depth analysis reports working with finance, program management, and engineering.
- Clarifies moderately complex contractual rights, determines trends, and assists in the finalization of bids and reports related to service contracts and product warranties
- Works independently to administer and provide for proper contract and warranty fulfillment to ensure that company policies, legal requirements, and customer specifications are met.
- Reviews moderately complex contractual rights and obligations for customers related to service contracts and product warranties to ensure that client requirements are met.
- Summarizes data and determines trends based on analyses of historical information regarding service contracts and warranties to identify problems and improve overall performance.
- Other duties to support the Aftermarket Team may be assigned on an as-needed basis.
- Must be willing to travel as needed domestically and internationally.

**Basic Qualifications**:

- Bachelor’s degree and 5 years of relevant experience OR
- Advance degree and 3 years of relevant experience OR
- In absence of a degree, 9 years of relevant experience is required

**Preferred Qualifications**:

- Master’s Degree, preferably in Business Admin., Contracts Administration or a technical discipline.
- ERP systems experience
- Experience with Microsoft Office (Word, Excel, and PowerPoint)
- A minimum 5 years' related experience Customer/Warranty Administration in Aerospace Repair and Overhaul/Manufacturing or a similar industrial manufacturing/servicing environment.
- Expert math skills and display a proficiency in Microsoft Office software such as Excel, Word, PowerPoint.
- SAP experience.
- Experience interpreting service bulletins, drawings, and manuals. With a strong technical background.
- Basic understanding of aircraft maintenance practices and scheduling

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-cla

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