Assistant Food

5 months ago

Cambridge, Canada Langdon Hall Country House Hotel & Spa Full time

_Langdon Hall is one of 10 properties in Canada recognized by Relais & Châteaux for a standard of excellence. Only one hour from Toronto and 90 minutes from the Niagara area, Langdon Hall is a place for those who admire beautiful things and timeless experiences. The hotel offers 60 luxurious guest suites, a full-service spa, outdoor swimming pool, a Five-Diamond award-winning restaurant with elegant reception rooms, and gorgeous event rooms for weddings, conferences and special events. Surrounded by 75 acres of Carolinian Forest, Olmsted designed gardens, manicured lawns and cultivated displays of colour, Langdon Hall is a place where time seems to stand still._

As much as our unique property and associations appeal to our guests, it is our staff that truly make Langdon Hall a luxurious escape. Regardless of the position in which they make their mark, our staff are dedicated to providing exemplary service and are considered leaders in hospitality.

Achieving our evolving objective to provide exceptional surroundings and service for our guests resulting in a visit to our unique property which consistently exceeds expectations requires skilled and motivated staff.
- **Voted #5 on Canada’s Best 100 Restaurants, we currently seek a highly motivated and experienced Assistant Food and Beverage Manager (Wilks Bar) to join our dynamic and award winning team.**_

**Summary of Position**

The Assistant Food and Beverage Manager (Wilks Bar) will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests’ expectations with an attention for detail. This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur. In addition to having the right qualifications, the Assistant Food and Beverage Manager (Wilks Bar) embodies the qualities that are most important to our company:

- A genuine desire to provide caring hospitality to our guests and our staff
- Inspirational leadership
- Strong work ethic
- Takes responsibility
- Integrity
- Empathy
- Exceptional self-awareness and desire to learn and grow
- Clear communicator
- Unparalleled accuracy and attention to detail

**Duties and responsibilities**
- Provide a consistently exceptional experience for all guests.
- Offer guests knowledgeable, personalized service.
- Ensuring excellence in resident satisfaction through effective training of staff and maintaining a positive and committed “Do Whatever It Takes” attitude.
- Planning, training, scheduling, and supervising dining room staff.
- Ensure staff education is provided to Wilks Bar personnel in accordance with the staff education plan, plus provide on‑the‑job training for Wilks Bar personnel. Conduct “pre-meal” meetings with Executive Chef.
- Responsible for arranging seating accommodations and greeting guests and staff while maintaining a friendly environment.
- Must be on Wilks Bar floor at all times during meal service. First responsibility is to the comfort and service of guests.
- Supervise the physical appearance of the Wilks Bar area and work stations such as cleaning schedule.
- Supervise the appearance of Wilks Bar tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for staff.
- Schedule work assignments for all Wilks Bar staff assigning specific tasks and spot checking to ensure standards are met such as “side work”.
- Maintain pertinent and appropriate staff attendance records, reservations, incident reports, schedules, special functions.
- Assist staff on the floor when needed.
- Perform other duties as required.

**Requirements**:

- Ability to read, write, communicate and comprehend verbal and written instructions in English.
- Ability to be accurate, concise, detail oriented and make independent decisions.
- Ability to maintain confidentiality.
- Ability to communicate effectively and respectfully with guests and staff at all levels of the organization.
- Exemplary interpersonal skills and ability to work cooperatively as a member of a team.
- Effective time management skills to organize and prioritize workload.
- Able to work flexible schedules including nights, weekends and holidays.
- Is well groomed and polite at all times.

**Physical Demands**:

- May experience tight deadlines and stressful conditions at times.
- Must be able to manage frequent interruptions and multiple tasks daily.
- Attention to detail and visual concentration required which may cause mental and physical strain.
- Spends a frequent amount of time standing, walking and carrying/lifting weight each shift.

**Preferred Education and Experience**:

- Minimum 5 years in a food and beverage role, with 2+ years in a similar role.
- Thorough knowledge of fine dining service procedures and functions.
- Supervisory experience in “front of the house operations”

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