Full Time Service Desk Technician

2 weeks ago


Strathroy, Canada Middlesex Hospital Alliance Full time

MIDDLESEX HOSPITAL ALLIANCE
STRATHROY MIDDLESEX GENERAL HOSPITAL AND FOUR COUNTIES HEALTH SERVICES
Posting #079-2023
**FULL TIME SERVICE DESK TECHNICIAN**
Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?
Reporting to the IST Manager you will be involved in a changing and challenging environment. You will be responsible for ensuring a high-level of customer service while providing first level IT and communications service desk support to all end-users within the MHA.
**Main responsibilities include, but not limited to**:

- Resolve service requests or escalate to the appropriate resource
- Manage user accounts
- General IT support assistance, including on-site troubleshooting in line with documented procedures
- Installation, configuration and deployment of devices including desktops, laptops, thin clients, audiovisual equpment and phones
- Conduct asset inventory
- Documentation of known solutions and Identification of improvements

**Requirements**:

- A community college diploma in Information Systems or equivalent
- At least 1-year practical experience in a technical support position
- Previous customer service experience and a good telephone manner
- Be self-motivated, approachable and flexible
- Solid understanding and strong proficiency with software technologies and basic hardware
- Strong communication skills in English (written and verbal) and relationship building skills.
- Strong organizational skills with excellent attention to detail and accuracy
- Strong time management and multi-tasking skills
- Basic skill set in Information Systems including Networking, MS Windows, computer hardware and MS Office.
- Strong analytical and problem-solving skills
- Ability to remain calm in stressful situations and adapt quickly to change
- Ability to take ownership of complex issues/assignments and follow through to completion
- This position is based in a general office environment with responsibilities that require extensive computer work using the keyboard and monitor requiring listening as well as speaking and sitting for extended periods of time
- Eligible to work in Canada without requiring sponsorship
- Experience in a health care setting would be an asset
- Experience with Active Directory and O365, Cisco products, or WordPress/Website design would be assets

**Immunization Requirements**:

- Must provide vaccination records or proof of immunity against measles, mumps rubella and varicella (chicken pox) and proof of 2 COVID-19 vaccinations
- Must provide documentation of the Tuberculosis skin testing (two step) within the previous 12 months

This full-time position requires working on-site between two hospitals (Strathroy Middlesex General Hospital - 395 Carrie St. Strathroy, ON and Four Counties Health Services - 1824 Concession Dr. Newbury, ON) and being available for on-call support rotation (approx. one week/month). Opportunity for flexible work is available post probation. Possession of a valid class “G” driver’s license and reliable transportation is required.

If you embrace change, are a customer service focused individual and are looking for a positive/challenging environment to build your career then please submit your resume no later than **June 30, 2023.**
- Accommodations are available on request for interviews and other selection processes_

Application question(s):

- Are you able to work at both sites (395 Carrie St, Strathroy, ON and 1824 Concession Dr., Newbury ON)?
- What are your salary expectations?
- Is there anything else you'd like to tell us about yourself?
- Do you have access to a car for work?

Licence/Certification:

- Class G Licence (required)

Work Location: In person



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