Is Help Desk Technical Analyst

2 weeks ago

Strathroy, Canada Mainstreet Credit Union Limited Full time

**Do you have experience as an IS Help Desk Technical Analyst?**

**Are you looking for your next challenge?**

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. If you are an experienced Information Systems professional with values that align with ours and want a new opportunity at a cooperative organization where employees, clients, and our communities matter, we would like to hear from you

**Mainstreet Credit Union is actively seeking an experienced**

**IS Help Desk Technical Analyst**

**to join our team**

**Major Duties and Responsibilities**:

- Provide first level support (remote and in-person) to all credit union staff and locations.
- Manage telephony (enterprise and mobile) and provide ongoing support.
- Manage the procurement, deployment, and maintenance of employee work tools (e.g. laptops/desktops, peripherals, multi-function devices) and ensure ease of use.
- Manage the procurement, installation, and maintenance of physical security components and support our security policies and procedures.
- Sustain network uptime and manage vendor relationships for network connectivity.
- Implement and distribute changes to hardware and software configurations.
- Log support calls, document the outcome and provide feedback to users on progress.
- Maintain and monitor system components and make recommendations regarding computer system security, network stability, and utilization.
- Assist in identifying and providing training needs based on staff interaction and recurring patterns of problems.
- Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.

**Why Join Our Team?**

At Mainstreet we believe in investing in you - whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Mainstreet offers its employees:

- Work-life balance and flexible work arrangements
- Opportunities for training and advancement
- Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
- Opportunity to work at a values-based cooperative

**Our Values**:
**Personalized**: High quality personalized advice with flexible solutions.

**Supported**: Highly responsive through empowered professionals.

**Known**: Meaningful impact and connected to community.

**Easy**:Easy and in the way our members prefer.

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