Full Time Community and Family Services Manager

1 month ago

Strathroy, Canada The Salvation Army Full time

The Community and Family Services Manager provides leadership and oversight to a range of relevant, holistic, community programming developed to meet the needs of the families served through the ministries of the Strathroy Community and Family Services. They direct and coordinate all business and program matters at Strathroy Community and Family Services. This includes finance/funding contracts, service delivery/programs, property, legal, information technology and employee relations to enhance capacity, accountability, effectiveness, and relevance.

**KEY RESPONSIBILITIES**:
**Program and Service Responsibilities**
- Provide oversight and leadership to Community and Family Services programs and special events, ensuring ministry and program objectives are consistently met within Salvation Army mission, vision, policies, funder expectations, and all legal requirements.
- Ensure a spiritual dynamic, and focus, in all programming.
- With the support and input of Divisional Headquarters (DHQ) and / or Territorial Headquarters (THQ) consultants, lead the strategic planning for the ministry unit, securing necessary approvals from the Divisional Finance Board/Executive for new programs.
- Support/assist the Program Coordinator to research, plan, develop, prepare, and deliver creative and innovative community programming designed to address community needs, while building on community capacity.
- Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.
- Monitor and ensure consistency in case management systems and practices as required; Provide direct client care and/or intake services as needed.
- Ensure strong community/interagency partnerships and collaboration are formed or maintained.
- Coordinate and/or participate in Community, Interagency and internal meetings as required.
- Handle public relations issues relating to the Community & Family Services in coordination with the Public Relations department.
- Maintain, promote, and improve the profile of The Salvation Army in the Community while facilitating and encouraging the same goal among staff and volunteers.

**Team Management**
- Responsible for the direct supervision of management/supervisory staff and provides direction regarding tasks and/or consults in assignments and indirect supervision of non-supervisory staff.
- Oversee and/or directly manage effective human relations practices in consultation with Divisional Human Relations.
- Provide significant input into all human resource decisions, including hiring, orientating, training, evaluating, recognizing, disciplining, terminating, and performance managing in consultation with Human Relations and in compliance with Divisional and Territorial standards.
- Work with the management/supervisory team to develop and implement approaches that promote staff engagement and retention.
- Facilitate and actively support the dissemination and cross-fertilization of information, knowledge, and skills.
- Submit and act on incident reports, deal with staff and client complaints, advising/consulting Divisional Human Relations as needed.
- Grow, develop, and coach the management/supervisory team, thus inspiring these leaders to do the same for their direct reports.
- Ensure all staff are trained and follow best practices, policies, procedures, and protocols.
- Implement and support an on-going succession plan for the Ministry Unit; monitor effectiveness of plan, ensuring that identified staff receive the necessary coaching, training, and other related opportunities and supports to promote career advancement.

**Financial and Administration**
- Establish, maintain, and adhere to the ministry unit budget in compliance with operating and administrative guidelines; authorize and monitor all financial
- Oversee all property transactions, development, and inventory for the CFS space in
- Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders; liaise with DHQ to re-negotiate contracts with government funder/s; work with DHQ/THQ to identify and pursue opportunities to enhance program delivery by seeking new government funding sources/grants; liaise with auditors and funding officials.
- Negotiate contract renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources with Divisional approval.
- Analyze statistical and financial reports for the purpose of strategic planning and funding negotiations and report to the Divisional Finance Board.
- Provide direction, advice, and guidance to the management/supervisory team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.

**Policies, Procedures, and Best Practices**
- Ensure that all areas of property use

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