Retail Key Account Manager
2 weeks ago
We are looking for a skilled **Retail Key Account Manager** to oversee major clients relationship. You will be responsible for maintaining an existing long-term key customer by comprehending their requirements, meeting their expectations, and solving any issues they may encounter.
Contribute to sustaining and growing business with the key customer into the future.
**Responsibilities**
- Develop and grow a relationship with major clients
- Acquire a thorough understanding of key customer needs and requirements
- Ensure the correct products and services are delivered to the customer in a timely manner
- Serve as the link of communication between a key customer and internal teams
- Resolve any issues and problems faced by the customer and deal with complaints to maintain trust
- Play an integral part in generating new sales
- Prepare regular reports and forecasts to internal stakeholders
**Requirements and skills**
- Proven experience as **key account manager**:
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Degree in business administration, sales or relevant field
- Experience with Loblaws, Metro and Sobeys is considered an asset
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Brampton, ON L6T 4N8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Key Account Manager: 3 years (required)
- Retail sales: 3 years (required)
**Language**:
- English (required)
Work Location: In person
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