Administrative Assistant, International Student
1 month ago
Faculty/Department UR International Unit UR International Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary
**Position Summary**:
With the goal of increasing and maintaining student retention, this position is responsible for coordinating and monitoring the smooth delivery of all customer service operations for the International Student Services and Global Learning Centre. Excellent customer service is essential where student needs take precedence.
Reporting directly to the Manager, Student Services and Global Learning Centre, this position is responsible for assisting the Manager, Life Skills Advisors, and other office team members.
**Primary Responsibilities**:
- Provide secretarial support for the department;
- Reconcile the budget of Student Services and Global Learning Centre, processing payments for invoices and student club sponsorships, and maintain records for all other financial activities within the department;
- Data entry and analysis for multiple systems, such as: Banner, Caspur Report, Excel spreadsheets, and other daily tasks;
- Train and supervise student assistants within the department;
- Provide front-line contact with International Students at the U of R;
- Update the department website, ensuring that students have the latest information about our office;
- Coordinate logistics for sessions, meetings, and events to ensure that all sessions, workshops, meetings, events, etc. are organized and running smoothly; and,
- Communicate effectively with all university staff and maintain good relations with the larger university community.
Position Requirements
**Position Requirements**:
- Grade 12 supplemented with a minimum of 2 years’ experience in a related field, preferably within a university environment. An equivalent combination of education, training, and experience may be considered.
**Knowledge of**:
- General office administration;
- Microsoft Suite and programs, such as Excel, Word, PowerPoint, etc
- International experience beyond personal travel (i.e. experience studying, working, and/or living abroad);
- Immigration and education policies, laws, and regulations for international students in Canada;
- Account reconciliation and financial fundamentals;
- University programs, services, policies and procedures;
- Website and social media management;
- University systems such as Banner, Caspur, and URDocs is a strong asset;
- Project management and event planning; and,
- Customer service excellence.
**Ability to**:
- Collaborate and communicate with multiple and diverse cultures;
- Train and supervise others in technical procedures, techniques, and job-related skills;
- Make sound judgement decisions based on the interpretation of generic policies within a certain context;
- Create, compose, and edit written materials and reports;
- Communicate fluently in English. Knowing other international language(s) would be an asset;
- Excellent time management and organizational skills;
- Provide excellent verbal and written communication skills, mindful of intercultural differences;
- Maintain confidentiality of records and information;
- Maintain accuracy and attention to detail and working in a face-paced, high-pressure and diverse team environment;
- Establish and maintain cooperative working relationships with domestic and international students, staff, and the general public;
- Make informed recommendations and assessments on current processes and procedures to develop best practices; and,
- Work independently and as part of a diverse team.
Physical Demands Pay Grade CUPE Phase 4 Salary Range $42,533.40 - $57,457.40 Annually Status Term Work Hours
Monday to Friday: 8:15 a.m. - 4:30 p.m.
In addition: Will require to work some evenings and weekends. Travel may be required (both inside and outside of the country).
Duration (if Term/Temporary) Two-Year term (with the possibility of extension and/or becoming permanent) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted
Additional Information
**Contact Information**
**Job Open Date**
- 05/16/2023**Job Close Date**
- 05/23/2023**Open Until Filled**
- No**Special Application Instructions**
- Applicants must submit a cover letter and an updated resume that clearly states how they meet the posted qualifications.**Diversity Statement**Competition Number**
- 20230505A/S
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