Deskside Analyst

2 weeks ago

Regina, Canada Visionpool Business Services Full time

**Deskside Analyst (Moncton, NB)**
We are seeking a bilingual Deskside Analyst. Strong verbal and written communication skills in French and English is required. You must also have a minimum 1-2 years of previous deskside experience.
**This role is Onsite in our Moncton office.**

**Required Skills**:

- Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
- CompTIA A+ or equivalent experience
- Good communication, time management and mathematical skills
- Dependable and reliable
- Attention to detail and documentation - you take pride in your work
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Clean criminal record and driving abstract

**Nice-to-have**:

- Meeting Room support experience would be an asset.
- Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

**Responsibilities**:

- Resource must have own mode of transportation to travel
- Experience providing desktop hardware and software support to users
- Experience troubleshooting and managing file and print services.
- The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.

**Additional Responsibilities will include**:

- Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc.)
- Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
- Recording all inventory, incidents/service request ticket updates into our incident management system.
- Meeting Room support.

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