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Parking Team Lead

4 months ago

Halifax, Canada Indigo Park Canada Inc. Full time

Looking for a job where you can positively impact people every day, while receiving a competitive salary, group benefits, and paid breaks? Come join our dynamic team, and discover what top notch parking service is all about

A world leader in parking management and urban mobility solutions, Indigo is active in fourteen countries, and across Canada from coast to coast.

We are currently seeking a motivated, reliable, and outgoing team player to join our Atlantic Canada team as a full-time Team Lead for our parking operations at the Nova Scotia Hospital and Dartmouth General Hospital sites.

**WORK SCHEDULE**:
The successful applicant will generally work Monday to Friday, from 6:30 am to 2:30 pm and/or 7:00 am to 3:00 pm. Must be available to take part in a rotational call-back schedule, which involves responding after-hours/on weekends to critical equipment issues on site. Call backs paid at a premium rate, and rotation is typically every 3rd weekend.

Additional hours, or different shifts may occasionally be required as operations dictate.

Access to reliable transportation is required.

**JOB DESCRIPTION**:
OPERATIONS:

- Reporting to the Site Supervisor, you will oversee the daily operations of all aspects of the parking lots you are assigned to.
- Use foot patrols to patrol and inspect the parking areas to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
- Completing minor equipment repairs as required, and minimizing any downtime to the parking operation.
- Clean all parking equipment and signage regularly.
- Enforce parking policies.
- Actively identify and correct any inefficiencies in the parking operation.
- Provide assistance to customers in the use of the automated parking equipment, recognizing and respecting the individual needs of each customer.
- Provide rest breaks to other staff.

ADMINISTRATION:

- Count, collect and deposit all parking revenues.
- Data entry and completing reports.

CUSTOMER RELATIONSHIP:

- Build positive relationships with customers and the client.
- Note the nature of complaints received by customers, and actively help develop and suggest solutions.
- Communicate verbally with customers and clients in English.

**REQUIREMENTS**:

- High school diploma or equivalent.
- Previous customer service and supervisory experience.
- High level of interpersonal skills, including poise and diplomacy.
- Good communication skills, both verbally and written.
- Strong work ethic and commitment to customer service.
- Ability to work with little supervision
- Ability to work in an outdoor environment
- Ability to lift up to 30lbs
- Ability to use basic hand tools and power tools for making repairs.
- Ability to supervise and delegate to staff.

We offer paid training, paid breaks, and free uniforms.

Employment is conditional on passing a pre-employment screening, which includes a criminal record check.

**Job Types**: Full-time, Permanent

**Salary**: From $18.77 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Physical barriers and the use of provided PPE are in place to ensure the safety of staff and guests.

**Experience**:

- Supervising: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person