Payroll Specialist

3 weeks ago

Burnaby, Canada ADP Full time

Chez ADP, notre réussite passe par celle de nos employés. Nous vous donnons l’occasion de mettre à profit vos talents et votre point de vue uniques. Nous accueillons vos idées sur la façon de faire les choses différemment et mieux. Nous appuyons pleinement les efforts que vous déployez pour vous réaliser, apprendre et croître. Si la réussite vous motive, vous êtes à votre place chez ADP.
L’expertise pertinente est une valeur fondamentale chez ADP. Le Groupe des services globaux d’impartition crée des solutions d’entreprise exceptionnelles pour nos clients, de sorte qu’ils peuvent se concentrer sur ce qui compte le plus pour eux : la croissance de leur entreprise. Nous offrons différents services de gestion de la paie, des ressources humaines et des avantages sociaux, et nous administrons la paie et les ressources humaines pour les clients employant plus de 50 personnes. Ces services permettent à nos clients de créer une solution personnalisée répondant à leurs besoins actuels, tout en conférant la souplesse nécessaire pour ajouter des modules selon l’évolution de leurs exigences ou leur croissance.
Traitement de la paie chez ADP. C’est là que tout a commencé pour nous il y a plus de 60 ans, et nous continuons à innover à titre de chef de file mondial de l’industrie. En tant que spécialiste du traitement de la paie chez ADP, vous pouvez aider de petites et grandes entreprises à réussir en veillant à ce que leur paie soit bien traitée, à temps, dès la première fois. Vous avez la chance d’offrir le soutien remarquable qui distingue nos solutions sur un marché mondial de plus en plus concurrentiel.

PROFIL DU SERVICE

Le Groupe des services globaux d’impartition, qui offre différents services de gestion de la paie, des ressources humaines et des avantages sociaux, administre la paie et les ressources humaines pour les clients. Ces services permettent à nos clients de créer une solution personnalisée répondant à leurs besoins actuels, tout en conférant la souplesse nécessaire pour ajouter des modules selon l’évolution de leurs exigences ou leur croissance.

RÉSUMÉ DU POSTE

Professionnel du traitement de la paie/du service à la clientèle ayant une connaissance avancée des pratiques, des lois canadiennes et des exigences de la clientèle relatives au traitement de la paie. Membre principal du Groupe des services globaux d’impartition, le titulaire sera principalement responsable d’établir et d’entretenir des relations importantes avec les clients. Le spécialiste du traitement de la paie agit comme mentor au sein de l’équipe en fournissant de l’orientation et du soutien aux autres membres de l’équipe. Le titulaire de ce poste jouera un rôle prépondérant dans la gestion de tous les aspects clés nécessaires au soutien d’une solution d’impartition. Le titulaire retenu saura effectuer plusieurs tâches en même temps, possédera de solides compétences en organisation, et sera capable de travailler dans un environnement changeant, au rythme rapide.

RESPONSABILITÉS
- Assumer la responsabilité et l’imputabilité relativement à la fonction de traitement et de vérification de la paie, et ce, pour plusieurs clients à complexité moyenne ou élevée.
- Évaluer les changements de programmation nécessaires pour les clients et les partenaires, et collaborer directement avec l’équipe de programmation afin de faire apporter et tester les changements requis.
- Coordonner toutes les données de paie entrantes pour les clients assignés, en collaboration avec l’équipe des services partagés.
- Ordonnancer et traiter les feuilles de paie des clients assignés en suivant la procédure standard.
- Mettre promptement à jour les enregistrements complets et exacts sur les clients et leurs employés selon les demandes en temps réel.
- Tenir à jour des notes complètes et précises relatives aux profils des clients ainsi que les instructions de traitement pour chaque client.
- Répondre aux appels et/ou courriels de demande de renseignements entrants des clients et/ou de leurs employés, en offrant la qualité de service à la clientèle la plus élevée et en respectant les échéanciers prévus.
- Enregistrer/mettre à jour tous les problèmes des employés dans le système de suivi de la base de données relative à la gestion des appels.
- Planifier, organiser et tenir des conférences téléphoniques régulières et/ou participer aux visites de clients; donner suite aux demandes des clients; créer et tenir à jour un plan d’action et/ou un journal des problèmes jusqu’à leur résolution. Préparer des rapports internes et externes selon le besoin.
- Créer et gérer les communications avec les clients et les demandes de ceux-ci; agir comme premier point de contact pour la gestion escalatoire des problèmes soulevés par ses clients assignés.
- Balancer la paie des clients assignés d’après le calendrier de fin d

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