Analyst, Change Management

17 hours ago

Toronto, Canada OntarioMD Full time

**Analyst, Change Management**

**Contract (18 Months)**

**Job Band: 4**

Reporting to the Manager, Change Management, the Analyst, Change Management will play a key role in a dynamic team that focuses on the people side of change. The Analyst will be responsible for creating and implementing change management and plans that will help drive the adoption and use of digital health services in physician practices and other clinical settings.

**Reporting to the Manager, Change Management, this role is responsible for**:
**Change Management**
- Developing change management activities and plans to support process change, organizational change and/or introduction of new technology/tools.
- Developing and validating the change management deployment and delivery approach for digital health solutions, including plans for adoption, communication, and training.
- Supporting transformational and change activities in alignment with corporate strategy.
- Build engaging content used for communications and training resources
- Establishing and nurturing relationships with internal teams to ensure the success of the change management initiatives.
- Supporting group meetings with internal and external stakeholders to create buy-in, increase adoption of digital health services.

**Business Process Improvement**
- Conducting interviews and observations as needed to understand current state
- Providing recommendations of potential solutions and processes to meet business objectives.
- Developing process maps for future state (and other workflow documentation as required).
- Communicating process changes, and enhancements verbally and through written documentation.
- Working collaboratively with project/program leads to ensure smooth delivery of products and services.
- Assessing requirements for new or improved processes.
- Supporting corporate process improvement initiatives.

**Training**
- Assessing staff training needs, developing, and conducting training as appropriate to support and reinforce change initiatives.
- Supporting the design and delivery of training to internal and external stakeholders.
- Defining and recommending approaches to improve change management methodology.
- Supporting staff training on change management methodology, ensuring consistency of use.

**Requirements that are important to us**:

- University degree or 1-3 years equivalent experience.
- Knowledge or experience of the Health Sector and/or government is an asset.
- Demonstrated experience with digital health services, practice management approach and quality improvement.
- A solid understanding of how people go through a change and the change process.
- Experience and knowledge of change management principles and methodologies (PROSCI, etc.).
- Accreditation in one or more methodologies an asset.
- Ability to influence others and move toward a common vision or goal.
- Familiarity with project management approaches, tools, and phases of the project lifecycle.
- Must be a team player and able to collaborate with diverse stakeholders.
- Experience in designing and delivering training sessions.
- Excellent facilitation and stakeholder management skills.
- Excellent written and oral presentation skills.
- Strong analytic and decision-making abilities.
- Strong attention to detail.
- Strong interpersonal and organizational skills.

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization
- Fun, friendly and dynamic work environment with a passion for digital health
- Competitive salary

**How to Apply**:

- Following the advice of provincial health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays during the recruiting process due to the current situation._

**_ OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes._**

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