Service Manager

4 weeks ago


North York, Canada Chateau Window & Door Systems Full time

Responsibilities:

- Take ownership of a Service Ticket throughout its full life cycle
- Communicate with clients regarding after-sale services.
- Resolve problems by executing the action plans provided and communicating them accurately and clearly
- Maintain/Update a CRM database of all service issues, including a service calendar.
- Coordinate field service technicians' schedules.
- Work one-on-one with the Service Technician to ensure a productive daily schedule.
- Working with vendors and 3rd parties for parts orders, warranty issues, quotes
- Issue work orders for assessments and corrective action
- Send completed work orders to accounting for billing
- Maintain quality service and communication with Stakeholders and clients
- Resolve service issues and improve current service desk methods to increase productivity and customer service.

Knowledge/Experience Required
- At least 3 years of service desk experience
- Experience with windows & doors a must
- Attention to detail, critical thinking, and creative problem-solving skills
- Strong written and verbal communication skills with a good command of the English language
- Provides outstanding customer service to both internal and external stakeholders
- Strong organizational and time management skills and ability to manage numerous projects simultaneously
- Computer savvy (Microsoft Office required) (MS Sharepoint and MS Access an asset)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- windows & doors: 3 years (required)
- Customer service: 3 years (required)

Ability to Commute:

- North York, ON M6B 1W8 (required)

Work Location: In person

Application deadline: 2024-02-26



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