Client Support Coordinator

2 weeks ago

Vancouver, Canada Business Development Bank of Canada Full time

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...

BDC has a long history of working with Indigenous entrepreneurs and appreciates unique histories, culture, and contributions in Canada. We stand in solidarity with all Indigenous peoples and are committed to listening, learning, and participating in Reconciliation activities. We have an Indigenous Employee Resource Group available to all employees. Our lending and hiring practices are also part of BDC’s ongoing commitment to Reconciliation.

To learn more, you can visit:
~ Migwetch~

POSITION OVERVIEW

As a Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative and sales support to the members of your team.

CHALLENGES TO BE MET

In a typical week, you would:
- Assist regional staff in administrative functions, such as document production and processing, report preparation, and data entry;- Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects;- Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up;- Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logístical support;- Exercise your analytical skills by actively participating in developing the portfolio in order to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.- In person office attendance to assist with business development and premise related responsibilities

WHAT WE ARE LOOKING FOR

If you can answer YES to the following questions, you could be the person we are looking for- Do you have a bachelor's degree in business administration or a related field (preferred, but not required)?- Backed by your experience in customer service, are you someone who has a lot of initiative and knows how to listen and identify sales opportunities?- Are you described as someone who is highly organized and able to prioritize effectively, so that you consistently meet deadlines?- Are you known for your capacity to adapt to different situations?- Are you fluent in English, both written and verbal?

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