Operations Manager, Leadership

7 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 15

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, holistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation.

The Leadership & Learning Pillar champions student thriving by encouraging students to become critically engaged learners. Through a commitment to diverse ways of knowing, being, and doing, we support students as they explore their academic and professional pathways. Our vision is for students to discover and build upon their strengths, engage in classroom and community learning, and learn to navigate failure in order to thrive.

**Responsibilities**:
**Qualifications**:

- Education:
- Undergraduate Degree in Business Management/Administration
- Completion or working toward relevant designation is preferred
- Experience:
- 5 years' experience in administrative, human resources, and financial experience in a complex office environment
- 5 years' experience managing staff and projects
- Knowledge, Skills & Abilities:
- Knowledge of administrative and operational procedures, as well as best practices for assessing, developing and implementing new business processes and procedures
- Knowledge of financial budgeting and principles, Human Resources principles and practices, Employment Standards Act and other relevant legislation
- Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
- Ability to provide strategic analysis and recommendations for designing and implementing new and changing administrative processes
- Project management skills to manage multiple projects simultaneously from conception to completion within tightly prescribed timelines
- Communication skills with an ability to complete detailed analytics and reports, and to support the development of business cases
- Competency to maintain confidentiality and treat sensitive information with discretion
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
- Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
- Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
- Commitment to ongoing professional development with a desire to take on new challenges
- A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
- Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
- Advanced computer skills in Microsoft Office Suite
- Influential interpersonal skills that build positive and strong relationships at all levels of the organization

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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