People & Culture Business Partner

2 weeks ago

Toronto, Canada OFX Full time

Company Description
**Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

**Job Description**:
Join our collaborative and passionate People & Culture team in North America As a People & Culture (P&C) Business Partner, you will work closely with leaders and teams across North America (NA) to develop and implement people strategies, programs and initiatives that support current and future business goals and the NA and global P&C strategic plan.

In this generalist role, you will provide coaching, consultation, and strategic expertise on a full range of people services including staffing, talent management, engagement, employee relations, total rewards, learning & development, and performance management in order to attract, engage and retain employees and support the business as we continue to grow.

You will be responsible for a defined client group in Canada and the U.S. and will be the first point of contact for leaders and employees. You will also have opportunity to lead and/or collaborate on the development and enhancement of P&C programs as we look to successfully integrate OFX and Firma (a recently acquired company) into one highly successful organization.

**What you’ll do**:

- Act as a strategic P&C advisor and trusted partner to OFX’s business leaders and employees. Current client group (approximately 150 employees located across NA, with a heavy concentration in Toronto, Edmonton, and San Francisco) includes Commercial, Sales, Sales Support and Customer Support.
- Act as a culture and change champion as the P&C team leads and contributes towards combining two organizations into one over a defined period.
- Provide counsel and advice to leaders and employees on all aspects of the employment life-cycle including attraction, hiring, on-boarding, learning and development, total rewards, recognition, engagement, performance management, employee relations and retention strategies.
- Recommend and contribute to the development of new people programs and processes based on insights learned through partnerships with business leaders and best practice knowledge to enhance performance, reinforce desired culture and raise the bar on talent.
- Partner with Head of P&C, NA to develop and maintain a monthly and annual scorecard.
- In collaboration with the P&C team, research, create and facilitate employee and leader learning and development sessions.
- Communicate, lead, and manage the annual performance management process for respective client group.
- Identify the need for organizational design / structure changes and partner with client group to manage any required changes.
- Partner with Talent Acquisition and/or be responsible for the recruitment and selection of talent.
- Lead OFX NA Diversity & Inclusion initiatives. Participate and represent OFX’s North America region at global committee / team meetings.
- Co-lead virtual new employee orientation.
- Conduct exit interviews for respective client group, identify trends and work with leaders to create action plan/retention strategies as needed.
- Analyse annual engagement results and partner with leaders to create action planning to enhance engagement. Develop and facilitate pulse surveys as required.
- Partner with Leaders and Head of P&C on talent assessments and succession management.
- Lead and/or participate in P&C cross-department committees and projects.
- Other duties as assigned.

**Qualifications**:
**What you bring**:

- 5+ years of progressive experience in Human Resources at a professional level, preferably as a Business Partner / HR Generalist.
- Degree or Diploma in Human Resources or related field or equivalent experience.
- Achievement or working towards CHRP is preferred.
- Strong partnering skills and an ability to work with all levels of leaders within the organization.
- Strong ability to build and maintain relationships in person and virtually and an openness to understand and interpret regional differences as required.
- Comfortable with change and ambiguity and experience leading managers and employees through change is an asset.
- Excellent verbal and written communication skills and demonstrated experience with virtual facilitation.
- Experience with Bamboo HR or other related HRIS system is required.
- Strong analytical skills and experienced working with HR metrics and reporting.
- Demonstrated ability to keep abreast of industry best practices and utilize in program development and deployment.
- Proven strong digital skills including Excel, Word, PowerPoint.
- Highly motivated, self-sta

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