Senior People Operations Partner

4 weeks ago

Toronto, Ontario, Canada Arup Full time

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve.

As a Senior People Operations Partner, you will be responsible for delivering high-quality, professional, and sound advice to leaders and members on day-to-day people and employment matters and facilitate annual People programs. In this role, you will impact our business by using your expertise in talent management, performance management, career development, employee engagement, and workforce planning. As a trusted advisor to our business, you will support the day-to-day needs of our people and think holistically about how we focus on inclusive practices and continuously improve engagement with the firm.

Key Responsibilities:

• Coach, counsel, and provide sound guidance to supervisors and team leaders on performance management, employee development, and employee engagement matters.

• Develop substantial partnerships with supervisors and staff through consultation on People practices.

• Provide advisory support to managers to help them to optimally deliver feedback, have development conversations and lead overall performance.

• Lead the delivery and coordination of annual activities such as performance appraisals, promotions, and salary review process.

• Conduct exit interviews and coordinate overall exit process with People Services team.

• Collaborate with colleagues in the Centers of Expertise to deliver seamless client service.

• Create presentation decks and present information on People programs at staff meetings.

• Work with cross functions teams and connect regularly with peers to drive consistent practices and drive quality outcomes.

• Create and use People analytics to inform leaders of trends that impact the business and develop forward-thinking solutions.

• Lead and support employee wellbeing and contribute towards a healthy work culture that enhances Arup's people experience.

• Be an active member and/or lead People Team projects independently or in a team as part of your growth and development.

• Support programs that integrate Equity, Diversity & Inclusion into all aspects of our people strategy

• Work closely with People Business Partners to ensure appropriate escalation and awareness of complex or high-risk people issues within the business.

Qualifications:

• Bachelor's degree in HR, Business, Psychology, or related field

• 6+ years of dynamic HR experience, with at least 3 years' experience in a Generalist or People Partner role.

• Experience working in a consultative manner within a matrix organization.

• Solid understanding of policies, practices, employment and employee relations frameworks and the ability to use sound judgment and discretion in their application.

• Successful record of building and maintaining trusted relationships with clients and ability to reach agreements which balance the goals and interests of leaders, staff, and Arup.

• Ability to establish relationships across geographies quickly both face to face and virtually.

• Excellent written and verbal communications skills - ability to collaborate with all levels of the organization.

• Knowledge of Ontario, Alberta, and Quebec employment, human rights, and health and safety legislation preferred.

• Ability to research legislation in these and other Canadian jurisdictions and monitor key legislative changes in respect to compliance.

• Professional qualification including CHRP and CHRL preferred.

Personal Attributes:

• Strong client and service delivery orientation

• Must be proactive, with the ability to engage with leadership to create strategies and delivery methods for solutions to important business issues.

• Demonstrates integrity and accountability in all business interactions and honors personal commitments.

• Comfortable with ambiguity and takes a proactive and collaborative approach to find answers and solutions to business challenges.

• Comfortable with change and able to apply an agile approach to work.

• Non-hierarchical, with the ability to engage and communicate with people at all levels in both technical and non-technical environments.

• Ability to remain calm and motivated under pressure.

• Self-aware, understands their role in the team and takes ownership for own actions.

• Have a passion for people - enjoy looking for ways to improve and step up our quality and level of service.

Arup is a proud equal opportunity employer.

Competitive benefits - Arup offers a generous and comprehensive benefits package for employees and their families. These are 100% covered by Arup, with the exception of optional life insurance. These benefits include health care coverage and paid time off for rest and rejuvenation. Our Comprehensive Profit-Sharing Plan (paid twice a year) gives you the opportunity to participate in the success of the organization. As an Arup valued employee, you can also sign up for our Group Registered Retirement Savings Plan (RRSP) - with a 5% employer matching contribution to start, increasing with tenure - allowing you to save for the future.

Flexible Work - We believe that flexible work fosters a more inclusive environment that supports our commitment to diversity and the well-being of our members. Options include rearranged, reduced, or part-time work schedules, or the ability to work remotely (telecommute) for a portion of your work week.

Arup is committed to the principle of equal employment. Arup provides all qualified applicants with fair treatment in employment without discrimination based on nationality, veteran status, disability, sexual orientation, gender identity or expression, or any other category protected under applicable law. If you require assistance or accommodation due to a disability, please contact us at:

If you are contacted by Arup regarding a job opportunity and you feel you need accommodation during the application process, or have a question about our human rights and accessibility accommodation policies, please speak to Human Resources or send an email to or call to let us know the nature of your request.

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