Lead, Franchise Programs and Experience

5 months ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Lead, Franchise Programs and Experience has responsibility for oversight, development and execution of Medicine Shoppe Canada's strategic program initiatives and forums to create a differentiated Franchise offer and accelerate business growth.

Specific Responsibilities
- Establish and manage a Clinical Model and Franchisee/Patient Experience strategy and plan to drive long-term sustainability of the Franchise system
- Design and continue to evolve innovative, future-focused clinical models and programs in consultation with the Pharmacy Programs team
- Establish core KPI’s and KRI’s to regularly monitor and report on clinical model success
- Leverage business insights to identify areas of continuous improvement within the clinical model and programs
- In collaboration with the Pharmacy Programs team, recommend, implement and review clinical model tools and technology
- Consult with the Franchise Owners Advisory Council to capture and address customer and franchisee feedback as it relates to the Clinical Models; initiate new projects and workstreams as appropriate
- Train and coach Franchise Account Executives on Clinical Model offerings, processes and procedures to support Franchisee change management
- In collaboration with the Pharmacy Programs team, review and address College of Pharmacists audit / practice inspection results; align program design with regulatory requirements
- Lead and collaborate on the design and implementation of in store, online and digital patient and Franchisee experience in conjunction with the Pharmacy Programs and Marketing teams
- Conduct regular assessments against desired future patient care and Franchisee experience
- Work with and train Account Executives and Franchisees to establish desired patient and Franchisee experience
- Develop patient and Franchisee interaction model to support assessments and continuous improvement
- Document key processes in collaboration with the Operational Excellence and Branding Lead

**Key Requirements**:

- Bachelor’s Degree in a relevant discipline or equivalent
- Minimum of 10 years of experience in marketing, project management, clinical program design or retail pharmacy
- Experience working in a complex, matrixed environment
- Key competences
- Financial and business acumen
- Divergent and strategic thinker
- Excellent communicator, Executive presence
- Program and project management
- Oversight and leadership capability; change management
- Clinical pharmacy and practice tools knowledge
- Ability to distill complex concepts to operational execution

**Supervision and Communications**:

- Internal communication with all levels of McKesson
- External communication with Franchisees, 3rd party program and service providers, Colleges of Pharmacy, pharmacy regulators and associations

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

**Our Base Pay Range for this position**

$104,600 - $174,300

**McKesson is an Equal Opportunity Employer**

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

**Join us at McKesson

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